{"id":3834785,"url":"https://alion.io/job/aggreko-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1777109,"name":"Aggreko","domain":"aggreko.com","url":"https://alion.io/company/aggreko-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":41,"ghost_share":0,"stale_share":0.512,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antwerp, Belgium","Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-05T20:39:30Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T20:39:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Wie zijn wij?\nAggreko is wereldwijd een toonaangevende speler op het gebied van projectmatige energie oplossingen in koeltechniek en stroomvoorziening. Aggreko levert pragmatische oplossingen waar en wanneer onze klanten die nodig hebben. Wij werken als een team en wij zijn er trots op om verschil te maken voor klanten, voor lokale gemeenschappen en voor een duurzame toekomst van de wereld.\nWij zoeken\nWij zoeken een Customer Service Representative die klantentevredenheid hoog in het vaandel heeft staan en die collega’s in diverse teams daarbij betrekt,\nUw verantwoordelijkheden\nU bent het single point of contact voor de klant vanaf het moment dat een projectorder binnenkomt tot aan de afronding van het project. Daardoor heeft u een sleutelpositie tussen de klant, Aggreko Sales en Aggreko Operations.\nDoor uw proactieve houding brengt u rust en focus in de project planning. U anticipeert op de cruciale momenten: de order bevestiging; de voorbereiding van de levering; de levering zelf; en de project afsluiting wanneer technische oplossingen geretourneerd worden aan het depot.\nU polst constant naar de klantwens en de klanttevredenheid. Door omstandigheden kunnen die wensen gedurende het project wijzigen. Doordat u gepland en projectmatig werkt, blijft u permanent in controle en registreert u dit allemaal nauwgezet.\nU reageert op extra inkomende vragen van de klant omtrent extra benodigdheden, certificaten of storingen. Deze laatste geeft u aan de juiste interne afdeling door.\nU Jij beoordeelt de informatie die u krijgt, naar eigen vermogen en in samenspraak met de klant. En klopt er iets niet, dan spreekt u uw commerciële of operationele collega’s daar constructief op aan.\nU bent verantwoordelijk voor uw portefeuille, maar in een klein team (4 CSR’s in Nederland en 2 in België) bent u altijd een back-up voor elkaar.\nUw profiel\nDe rol is open voor zowel ervaren CRS professionals als voor mensen die in deze rol wensen te groeien. Uw drijfveren inspireren ons dan ook meer dan uw technische kennis.\nU heeft uitstekende communicatieve vaardigheden en spreekt vloeiend Nederlands en heeft goede kennis van de Franse taal.\nU verzorgt consistente interne informatie stromen via MS Office en ERP/CRM.\nU bent een gedreven teamspeler en spreekt ook uw collega’s aan op hun verantwoordelijkheid voor klanttevredenheid.\nIn verband met onze locatie (Smallandlaan 6, Hoboken) bent u in het bezit van eigen vervoer.\nWat mag u van ons verwachten?\nAggreko is een stabiel en leidend bedrijf op het gebied van energie voorziening.\nEen marktconform salaris tussen de € 3.100- € E3.500.\n7,5% bonus op persoonlijk resultaat.\n8% vakantie bijdrage.\n8% eindejaarsuitkering.\n20 vakantie dagen, 12 ADV dagen, en 2 extra vrije dagen indien u in teamverband vrijwilligerswerk doet.\nPensioen premie, met 2% eigen contributie.\nMedische verzekering en levensverzekering.\nMaaltijdcheques.\nMedewerkers support programma.\nHybride werken (drie dagen op kantoor).\nWenst u meer informatie?\nWhatsApp, sms of bel Marie van HR, +31 6 83 90 61 27\nUitkijkend naar uw reactie!\nKeep your world ON™ !\nBreng uw vaardigheden en Aggreko faciliteert u om te groeien.\nKeep your world ON™ !\nBreng uw vaardigheden en Aggreko faciliteert u om te groeien.\nEqual employment opportunity\nWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.\nWe are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.","description_format":"text","description_chars":3855,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-11-05T20:39:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:25","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/aggreko-customer-service-representative-2","json_url":"https://alion.io/job/aggreko-customer-service-representative-2.json","meta":{"generated_at":"2026-11-09T01:31:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777109},"rest":"https://alion.io/mcp/rest/get_company?id=1777109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faggreko-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faggreko-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faggreko-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aggreko-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faggreko-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3834785}},{"tool":"search_jobs","arguments":{"company":"aggreko.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3834785},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}