{"id":2184645,"url":"https://alion.io/job/aggreko-customer-service-representative","title":"Customer Service Representative","company":{"id":1777109,"name":"Aggreko","domain":"aggreko.com","url":"https://alion.io/company/aggreko-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cannock, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":108000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T15:47:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T14:38:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Bring your energy to Aggreko as Customer Service Representative, based in Cannock. You’ll play a key role in the efficient running of the customer centre, increasing customer satisfaction, loyalty and retention, and exceeding customer expectations.\nPower without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.\nWhat you’ll do as a Customer Service Representative:\nAct as the principle point of contact for Aggreko’s customers\nManage all internal touchpoints during the lifecycle of the rental\nCollaborate with the sales and Operations teams to ensure successful customer experience\nMeet the expectations and requirements of the customers\nEstablish and maintain effective relationships with customers, gaining their trust and respect\nHandle incoming customers calls to address equipment, service or contract queries\nManage customer credit limits and payment expectations\nYou are:\nExperienced in customer service or account management role\nHave exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions\nExperienced using CRM systems\nStrong stakeholder relationship management skills\nCollaborative working style across wider teams\nHere’s what you’ll get?\nGenerous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance) \nGenerous holiday entitlement, with option to ‘buy’ or ‘sell‘\nA focus on continued personal development\nPaid time off work for volunteering in the community\nAccess to our Employee Assistance Programme, which helps promote and support a healthy lifestyle\nOur people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.\nLI-LW1\nEqual employment opportunity\nWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.\nWe are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.","description_format":"text","description_chars":2543,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-09T15:47:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/aggreko-customer-service-representative","json_url":"https://alion.io/job/aggreko-customer-service-representative.json","meta":{"generated_at":"2026-10-12T15:07:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777109},"rest":"https://alion.io/mcp/rest/get_company?id=1777109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faggreko-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faggreko-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faggreko-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aggreko-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faggreko-customer-service-representative"}]}