{"id":1938192,"url":"https://alion.io/job/aggreko-technical-support-manager","title":"Technical Support Manager","company":{"id":1777109,"name":"Aggreko","domain":"aggreko.com","url":"https://alion.io/company/aggreko-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Glasgow, United Kingdom","Paris, France","Swindon, United Kingdom","United Kingdom"],"countries":["GB","FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:44:41Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-07T23:37:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Bring your energy to Aggreko as Technical Support Manager based in Europe. You’ll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.\nPower without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.\nWhat you’ll do as a Technical Support Manager:\nOwn the accurate and timely delivery of technical support across the business.\n\nTriage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.\n\nAct as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).\n\nSupport safe, compliant operations across our product and accessory portfolio.\n\nSupport optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.\n\nEnhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.\n\nBuild technical knowledge across teams, supporting product education, application development and early-life issue resolution.\n\nDrive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.\n\nYou are:\nAn experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.\n\nKnowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).\n\nProven experience managing teams across multiple locations.\n\nAbility to lead effectively through periods of change, maintaining engagement and performance throughout transitions.\n\nCommercially aware, with a track record of supporting sales and operational teams to achieve performance targets.\n\nData-driven, with experience using digital tools and analytics to improve decision-making and outcomes.\n\nHere’s what you’ll get?\nFlexible home-based working, offering a strong work-life balance.\n\nA key leadership role with the opportunity to shape technical support strategy across Europe\n\nExposure to innovative technologies, including AI-driven support tools and connected solutions\n\nCompetitive salary, bonus and benefits package, with opportunities for career progression\n\nA collaborative, purpose-driven environment focused on delivering sustainable energy solutions\n\nOngoing training, development and access to global expertise within Aggreko\n\nOur people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.\nLI-LW1\nEqual employment opportunity\nWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.\nWe are an equal opportunity employer. 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