{"id":3208301,"url":"https://alion.io/job/aggrowth-customer-support-team-lead","title":"Customer Support Team Lead","company":{"id":2670178,"name":"Aggrowth","domain":"aggrowth.com","url":"https://alion.io/company/aggrowth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lenexa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2726},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T22:10:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T21:07:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Title: Customer Support Team Lead\nDepartment: Customer Support\nLocation: Lenexa, KS\nThe Opportunity\nThe Customer Support Team Lead is responsible for leading the daily operations, performance, and development of the Customer Support team. This role provides frontline leadership, workload coordination, escalation management, coaching, and operational guidance to ensure consistent, high-quality customer experience while supporting the team's continued growth and effectiveness.\nThe Team Lead partners closely with Sales, Product, Engineering, Operations, and dealer partners to support customer needs, drive process improvements, and maintain operational alignment across the organization. This position also plays a key role in customer education initiatives and the development of the Customer Support Representative team through training, mentorship, quality oversight, and continuous improvement efforts.\nThis is a full-time, in-office position based in Lenexa, Kansas, requiring regular on-site collaboration, coaching, and cross-functional engagement.\nResponsibilities:\nProvide continuous leadership and support for the Customer Support Team through coaching, workload coordination, team communication, and operational guidance. Help develop and maintain the CSR team at a Tier 2 support level through ongoing training, mentorship, and cross training with departments when needed.\nSupport daily operations of the Customer Support Team by serving as the first point of guidance for team questions, customer concerns, and escalations. Gather appropriate context, provide direction within the scope of the role, and use sound judgement to determine when further escalation is needed. Assist with workload distribution and operational consistency. Audit interactions and workflows for quality and process adherence while maintaining SOPs, training materials, and support documentation.\nCoordinate and support customer education initiatives, webinars, Lunch & Learns, and Grain Schools. Assist with presentation preparation, customer-facing educational materials, and CSR participation in customer engagement activities.\nCollaborate with internal teams including Sales, Product, Engineering, and Operations to support customer needs, communicate recurring issues and trends, and maintain operational alignment across departments.\nSupport continuous improvement initiatives by identifying process gaps, workflow inefficiencies, and opportunities to improve operational consistency and team effectiveness. Assist with maintaining and improving support tools, processes, and documentation to enhance the overall customer and team experience.\nQualifications:\nBachelor’s degree in Agriculture, Business, or related field, or equivalent professional experience.\n3+ years of experience in customer support or customer success, with at least 2 years in a leadership or team coordination role.\nThis is a full-time in-office position. Regular on-site attendance is required to support team leadership, employee development, cross-functional collaboration, and daily operational needs.\nOccasional travel may be required for customer visits, industry events, and other business-related activities, with travel possible up to 20%.\nBackground in agriculture or familiarity with agricultural industry preferred.\nDemonstrates ability to coach and develop team members, providing day-to-day guidance and support that strengthens individual and team performance.\nStrong organizational, operational, and process management skills.\nSkilled in customer relationship management tools (preferably Salesforce) and collaboration platforms (Jira, Confluence, MS Office).\nStrong communication skills; able to effectively engage with customers, internal stakeholders, and dealer partners.\nProven ability to balance strategic initiatives with hands-on support.\nDemonstrates adaptability, problem-solving, and commitment to continuous improvement\nFollow AGI’s Code of Business Ethics and related compliance policies\nAdditional duties and responsibilities as assigned\nThe above is intended to describe the requirements for the performance of this position. It is not to be construed as an exhaustive statement of requirements and qualifications.\n\nWhy AGI?\nWe’re leading the way in global food supply chain solutions and here’s how:\nWe’re the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world’s grain, fertilizer, seed, feed and food supplies. Dedicated to safety, innovation and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide. Supported by an extensive in-country sales and service team, AGI provides a global distribution network and state-of-the-art manufacturing facilities in Canada, the United States, Brazil, India, France, and Italy.\nOur Culture\n Safety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.\n\nOur Benefits\n Our competitive salaries, benefits packages, and employee share purchase plan help you take care of your family. Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career.\nWith AGI, you’re choosing an employer dedicated to strengthening and securing the global food supply chain.\nApplicants must be currently authorized to work in the United States on a full-time basis, this position is not eligible for immigration sponsorship.\nAGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.\nAccommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.","description_format":"text","description_chars":6063,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Food Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-24T14:56:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/aggrowth-customer-support-team-lead","json_url":"https://alion.io/job/aggrowth-customer-support-team-lead.json","meta":{"generated_at":"2026-10-25T23:35:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2670178},"rest":"https://alion.io/mcp/rest/get_company?id=2670178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faggrowth-customer-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faggrowth-customer-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faggrowth-customer-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aggrowth-customer-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faggrowth-customer-support-team-lead"}]}