{"id":2337129,"url":"https://alion.io/job/agile-cold-storage-customer-service-representative-3","title":"Customer Service Representative","company":{"id":3912430,"name":"Agile Cold Storage","domain":"agilecoldstorage.com","url":"https://alion.io/company/agile-cold-storage","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":67,"open_postings":11,"ghost_share":0.545,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Park Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-02-06T13:35:00Z","employer_posted_date":"2026-02-06","last_verified_at":"2026-10-25T05:23:30Z","board_verified":true,"closed_at":null,"days_open":260,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":260},"description":"Essential Duties and Responsibilities:\nRespond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.\n\nSchedule inbound and outbound appointments within the DMS (Dock Management System).\n\nCommunicate between customer, the customer’s broker or freight forwardingand warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.\n\nAssureproper invoicing of all accounts by processing and verifying computer-generated invoices.\n\nGenerate all paperwork/information requiredfor customer work orders includingresponding to and checking on special requests, expeditingorders where necessary, tracking orders, and post inventory records.\n\nReview order details and ensure they are followingCompany policies and procedures.\n\nResearch issue, obtain supporting paperwork, get approvalsand process credits / debits.\n\nProvide clerical support including overseeing all paperwork associated with orders, maintainingcorresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.\n\nProvidecoverage for other team members.\n\nAll other duties as assigned.\n\nOther Duties and Responsibilities:\nAccurately enter orders in the WMS.\n\nPreformwork in a safe manner following all Company safety rules.\n\nMay perform other duties as may be assigned to fulfill Agile’sobjectives.\n\nRequired Qualifications:\n2years of Customer Service Experience or an appropriate combinationof education and experience.\n\nRequires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.\n\nRequires clerical skills in managing files and records, and other office procedures and terminology.\n\nRequires the ability to pay close attention to details, andhaving apersonality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.\n\nStrong communicationskills with the ability to read and speak English.\n\nMust be able and willing to complete a pre-employment basic math skills test.\n\nMust be able and willing to complete a per-employment background check and drug screen.\n\nStrong Teamwork skills.\n\nPreferred Qualifications of Export Coordinator:\nHigh School Diploma or GED.\n\nKnowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills. The employee also must be capable of following written and verbal instructions. The employee must havea high attention to detail.Organizational and time managementskillswill be required.\nWork Environment:Theworking environment is usually in an office setting, with occasional need to leave the premises. Requires the use of a telephone, fax machine, computer terminal calculator, copy machine.\nWork Hours:The work schedule is 8-12 hours a day, 3-5 days a week, day vary weekends included. Workdays can vary. Work hours by shift are below:\n2nd Shift, rotational schedule 3-5 nights per week, including weekends.\nWork hours and shifts are subject to change depending on operating business conditions and needs. The employee may be required to work occasional overtime, evening,and holidays or weekendsin order to complete work or to attend meetings.\nPhysical and Mental Demands:Thisjob will require the ability to sit for long periodsof time, with frequent interruptions. This job will alsorequireseveral hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads. This job will require manual dexterity with normal hand/finger movements for typical office work. Speaking, hearing, and seeing are important elementsof completing assigned tasks. This job will occasionally require climbing, squattingor kneeling, and bending. The job will occasionally require lifting / carrying / push / pullup to 20lbs. The associatemust know and follow proper office and safety protocols; know and follow Agile’sgrooming, hygiene and dress code policies including appropriate personalprotection equipment (PPE) for safety compliance. The noise level in the warehouse is usually moderate.\nSupervisory Responsibilities:Occasionallymaybe placed in charge of special projects with support from front line supervision.","description_format":"text","description_chars":4228,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Cold Chain"],"lifecycle":[{"event":"open","at":"2026-10-12T10:10:03Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.089,"p_room":0.28,"age_days":260,"expected_fill_days":24,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/agile-cold-storage-customer-service-representative-3","json_url":"https://alion.io/job/agile-cold-storage-customer-service-representative-3.json","meta":{"generated_at":"2026-10-25T08:56:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3912430},"rest":"https://alion.io/mcp/rest/get_company?id=3912430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagile-cold-storage-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagile-cold-storage-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagile-cold-storage-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agile-cold-storage-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagile-cold-storage-customer-service-representative-3"}]}