Field Deployment Analyst (CBP)

Title: Field Deployment Analyst (CBP)

Clearance: Active CBP Background Investigation (CBP BI) and EOD strongly preferred. We can begin processing for candidates who do not hold one.

Citizenship: U.S. Citizenship required

Location: Remote with Travel

Salary Range: [Pending]

Signing Bonus: $10,000 for candidates with an active CBP BI. Payable after 90 days; standard terms apply.

Travel: Extensive travel, up to 90-95%

The Role

U.S. Customs and Border Protection runs continuous operations across more than 300 land, air, and sea ports of entry, plus Border Patrol stations and the Air and Marine Operations Center. A lot of those sites are nowhere near anything. Equipment there still has to be installed, refreshed, repaired, and made to work, and no amount of remote tooling gets somebody's hands onto a rack three hours from the nearest office.

That is this job. You will travel to sites, install and turn up infrastructure and end-user equipment, fix what remote support could not, and hand the site back working. You will coordinate with network engineers, cloud and mobility teams, and the people who run the site you are standing in.

Two things are worth knowing before you apply. The site will not match the documentation, often enough that you should expect it rather than report it as a surprise. And you will frequently be the only person there who knows what the plan was, which means the decision about how to proceed is yours in the moment and explainable afterward. People who want a bridge line for every judgment call will find this uncomfortable.

What Success Looks Like

Objective 1: Leave each site working, not merely visited

• What you installed gets verified in actual use before you leave, not just powered on and checked off.
• Somebody at the site can operate what you put in and describe what it does.
• You do not get called back for the same problem on the next trip.
• The work holds up under the site's normal conditions, not only the conditions on the day you were standing there.

⠀Objective 2: Make the right call on site when the plan does not survive contact

• You proceed, adapt, or stop based on what is actually in front of you, and can defend that choice afterward.
• Escalation happens when a decision is genuinely above you, not when it is uncomfortable.
• You arrive with what the job needs, because you thought in advance about what might be missing.

⠀Objective 3: Turn each trip into something the next person can use

• As-built records match what is deployed, including every part that differs from the plan.
• Site conditions that will complicate the next deployment get flagged before somebody else discovers them the hard way.
• What you learned troubleshooting ends up somewhere searchable rather than in your own notes.

⠀Objective 4: Deploy without interrupting the operation you are deploying into

• Work fits the site's operating rhythm instead of asking the site to fit yours.
• Site leadership knows what you are doing and when, before you arrive.
• Officers and agents keep working through the deployment, or know exactly how long they will not.

What You Bring

Preferred Experience

• You have deployed or refreshed equipment at sites you had never seen before you got there.
• You have worked alone somewhere the nearest colleague was hours away and the answer had to be yours.
• You have found a site that did not match its documentation and can describe what you did next.
• You have worked around an operational tempo you did not control, in a facility that could not stop for you.
• You hold an active CBP BI, a fitness determination at another DHS component, or an active DoD clearance. Any of these shortens your start date.
• You are capable across networking hardware, end-user equipment, and cabling rather than specialized in one of them.
• Certifications such as Network+ or CCNA are useful, but they are not a substitute for having done the work.

Working Conditions

This role travels. [Percentage required before publishing.] Deployment sites include remote and austere locations, some of them a long drive from the nearest support. Work can involve handling equipment, working at height, and spending time in unconditioned spaces. [Confirm physical requirements against the labor category before publishing.] Some sites run continuously, so scheduled work may fall outside standard hours.

A note on timing

We are staffing this program now. If you already hold an active CBP BI and EOD, your start date is short and a $10,000 signing bonus comes with the role, payable after 90 days under standard terms. We would like to talk this week.

If you do not, we can begin processing a CBP BI for you. That takes months rather than weeks, so applying now means joining a pipeline rather than starting immediately. We would rather tell you that up front than have you find out after you apply.

Employee Benefits

Agile's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Learning and Development opportunities as well as other optional benefit elections.