{"id":3258802,"url":"https://alion.io/job/agile-robots-electronics-engineer-customer-support-mfd","title":"Electronics Engineer, Customer Support (m/f/d)","company":{"id":51883,"name":"Agile Robots","domain":"agile-robots.com","url":"https://alion.io/company/agile-robots","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Hardware","role_family":"Hardware","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":132000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":843},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-02T06:07:36Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-30T09:25:04Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About the role\nWe are seeking a driven Electronics Customer Support Engineer (m/f/d) with proven hands-on experience supporting both internal and external customers to solve technical problems, including problem analysis, troubleshooting, and issue tracking. In this role, you will support and maintain existing products to ensure they remain fully operational, and develop and implement new solutions for robust hardware.\nSuccess in this role requires technical excellence, customer handling and the ability to adapt and make decisions under uncertainty.\nYour Responsibilities\nServe as primary technical contact for customer support, handling troubleshooting, issue tracking, and root cause analysis\nMaintain documentation, FAQs, and a database of reported issues\nCollaborate with cross-functional teams to ensure smooth system integration and support development/production\nManage BOMs, SOPs, quality documentation, and resolve electronics-related issues\nPerform hands-on technical tasks and support procurement by sourcing components and suppliers\nSupport robot testing, troubleshooting, and debugging activities across Agile offices and, where required, at international locations, including potential travel to the UK and USA\nEssential Skills\nMinimum 3-5 years of proven work experience in related fields\nExperience in robotics, electronics, mechatronics, or automation industries\nBackground in designing robust cabling solutions and cable harnesses\nFamiliarity with electronics design and PCB production stages\nKnowledge of structural, thermal, and dynamic analysis to validate designs\nBeneficial Skills\nStrong problem-solving and analytical thinking\nEmpathy and excellent communication skills to enable great teamwork\nSelf-motivated with a passion for cutting-edge robotics technology\nDetail-oriented with a focus on robust system design\nAdaptable to fast-paced development cycles\nYour Profile\nHands-on experience with troubleshooting, issue tracking, and root cause analysis of complex electronic products\nSoldering and Desoldering of SMD, BGA, through-hole components\nProficiency in Altium or similar PCB design tools\nProficiency is using electronic tools like a multimeter, a power supply, and an oscilloscope.\nProficiency in English, Spoken and written\nWillingness to travel as required\nStrong knowledge of electronics design principles\nKnowledge of actuators and sensors using robotics, familiarity with sensor integration (force/torque sensors, encoders, IMUs)\nWhat we offer\nA dynamic high-tech company, combined with financial soundness and world-class investors.\n\nJoin an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.\n\nLots of development opportunities as we continue to grow.\n\nChallenging tasks and impactful projects alongside experts that enable professional and personal growth.\n\nCorporate Benefits Program covering health, mobility, and learning for 100€ net per month.\n\nModern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment\n\nAbout us\nAgile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 3500 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly. \nThis is made possible by our employees, who bring out the best in each and every day with creativity and enthusiasm. Become part of this team and shape the future of robotics with us!\nWe are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.","description_format":"text","description_chars":3966,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Robotics","AI Agents","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-10-26T03:15:59Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.697,"p_room":0.55,"age_days":57,"expected_fill_days":39,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/agile-robots-electronics-engineer-customer-support-mfd","json_url":"https://alion.io/job/agile-robots-electronics-engineer-customer-support-mfd.json","meta":{"generated_at":"2026-10-30T11:34:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51883},"rest":"https://alion.io/mcp/rest/get_company?id=51883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagile-robots-electronics-engineer-customer-support-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagile-robots-electronics-engineer-customer-support-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagile-robots-electronics-engineer-customer-support-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agile-robots-electronics-engineer-customer-support-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagile-robots-electronics-engineer-customer-support-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3258802}},{"tool":"search_jobs","arguments":{"company":"agile-robots.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3258802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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