{"id":1155486,"url":"https://alion.io/job/agiledefense-it-customer-service-technician","title":"IT Customer Service Technician","company":{"id":716156,"name":"Agiledefense","domain":"agiledefense.com","url":"https://alion.io/company/agiledefense","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redstone Arsenal, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1879},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-23T19:31:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T00:45:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Requisition #: 1874\nJob Title: IT Customer Service Technician\nLocation: On-Site, Redstone Arsenal, AL\nClearance Level: Secret, Must Have Clearance to Start\nRequired Certification(s): Must be IAT Level I (A+ce, Net+ce; Security+ce preferred) certified\nJob Description\nJOB DUTIES AND RESPONSIBILITIES\nEnd user support, ticket response, resolution, and escalation for apps/SP.\nRespond to inquiries from computer users and assist in resolving IT problems. Diagnose computer hardware and software issues.\nRespond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.\nDiagnose the nature of the problem and walk the customer through the problem-solving steps.\nProvide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.\nBe proficient in the software and hardware used by the government. Be able to readily provide guidance and resolve issues.\nProvide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.\nOperate and provide technical assistance on computer equipment, including desktops, laptops,portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.\n\nOperate and assist with Video Teleconferencing (VTC) and meeting equipment\nOther duties as assigned to support overall IT operations and team goals in support of the mission\nEducation and Background\nHigh School Diploma / GED.\nRequired Skills\nMust have an active Secret clearance \nMust be able to obtain Security+ certification within 6 months of start\nMust have at least 2 years of experience in IT or Technical Customer Service\nPreferred Skills\nIAT Level I (A+ce, Net+ce; Security+ce preferred) certified\nExperience with Active Directory, Windows 11, Beyond Trust, technical understanding of MS Office\nExperience with SCCM (Systems Center Configuration Manager)\nExperience with VPN (Virtual Private Network) and VTC (Video Teleconference)\nExperience with Windows11 tool, RDP (Remote Desktop Protocol)\nExperience troubleshooting laptops, printers, and cell phones.\nSome IT experience, preferably DoD/W\nExcellent Customer Service skills.\nProfessional demeanor and appearance.\nGood communication skills.\nMust be able to work with a diverse and dynamic team.\nTime management\nFlexibility with time and availability to support the mission\nOther duties as assigned to support the mission\nWorking Conditions\nEnvironmental Conditions\n100% Onsite Support Required. Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.\nTypical Physical Requirements\nAbility to remain in a stationary position (sitting/standing) for extended periods, up to [4] hours\nAbility to operate a computer and other office equipment, including frequent use of hands for typing\nAbility to communicate effectively in person, by phone, and in writing\nOccasionally move about the office to access files, equipment, or attend meetings\nVisual acuity sufficient to read printed and electronic documents, and to view a computer screen for extended periods.","description_format":"text","description_chars":3586,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Data & Analytics","Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-23T21:21:54Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:1","stale_co","urgency","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/agiledefense-it-customer-service-technician","json_url":"https://alion.io/job/agiledefense-it-customer-service-technician.json","meta":{"generated_at":"2026-09-25T00:48:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":717,"day_limit":5000,"remaining_today":4283,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}