{"id":3028359,"url":"https://alion.io/job/agilent-technologies-contact-center-architect","title":"Contact Center Architect","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":42,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":118},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-21T19:43:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T16:37:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nThe Contact Center Senior Developer will be responsible for planning, designing, developing, configuring, securing, monitoring, and supporting enterprise Contact Center solutions that meet business requirements and enable reliable, scalable, and well-governed customer engagement processes across voice, chat, chatbot, and digital channels. Specific responsibilities are:\nCreate scalable designs, configurations, tests, and deployments of contact center capabilities across voice, chat, chatbot, routing, agent experience, reporting, and digital engagement channels.\nArchitect solutions that balance scalability, performance, security, maintainability, customer experience, and business value.\nDefine and maintain contact center configuration standards for queues, skills, routing, channels, agent profiles, business hours, IVR/chat flows, reporting, and governance.\nProvide technical leadership for conversational AI, orchestration, bot-to-agent handoff, attached data, multilingual flows, fallback handling, and customer-context transfer.\nEstablish monitoring, alerting, logging, observability, and incident response practices that improve production stability and operational visibility.\nIntegrate contact center platforms with enterprise systems using APIs, webhooks, middleware, events, secure authentication, and reusable integration patterns.\nSupport integrations with multiple CRM technologies, knowledge, workforce, identity, analytics, and regional business applications as required.\nManages large information technology vendors in the technical aspects of designing and developing contact center solutions\nManage DevOps and release practices, including source control, CI/CD, environment management, testing, regression validation, deployment governance, and production readiness.\nAssess emerging contact center technologies and develop roadmap recommendations based on capability maturity, integration fit, risk, supportability, cost, scalability, and business value.\nQualifications\nQualification:\nBachelor’s degree in Information Systems, Computer Science, Engineering, or a related field; advanced degree preferred.\n10+ years of hands-on Contact Center experience across implementation, configuration, integration, production support, operational governance, and enterprise-scale delivery.\nStrong experience with enterprise contact center platforms, conversational AI, orchestration, bot design, routing, agent experience, digital channels, reporting, analytics, and support configuration.\nWorking knowledge of bot-to-agent handoff, customer-context transfer, attached data, multilingual conversation design, fallback handling, APIs, webhooks, middleware, events, identity services, and secure integration patterns.\nExperience designing and operating monitoring, alerting, logging, dashboards, diagnostics, observability, and incident management practices for production contact center environments.\nStrong understanding of DevOps and release management, including source control, CI/CD, environment management, automated validation, regression testing, deployment governance, and production change control.\nAbility to evaluate emerging technologies and build vendor-neutral roadmap recommendations based on business value, architecture fit, supportability, security, compliance, total cost of ownership, scalability, and long-term platform strategy.\nExcellent communication, collaboration, troubleshooting, judgment, and ownership skills, with the ability to work effectively under pressure with business stakeholders, architects, developers, administrators, vendors, and global IT teams.\nAdditional Details\nThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. 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