{"id":605461,"url":"https://alion.io/job/agilent-technologies-customer-service-admin","title":"Customer Service Admin","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":46,"ghost_share":0,"stale_share":0.783,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":347},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-02T03:02:51Z","board_verified":false,"closed_at":"2026-10-02T03:02:51Z","days_open":65,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":65},"description":"Job Description\nAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.\nAbout the role:\nResponsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Candidate would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes. Resolves problems by applying established policies, procedures, and tactics, takes the lead and holds people accountable where required, and can drive discussion for building solutions.\nTechnical Skills:\nProficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively.\nProficiency and knowledge of web billing portals and end to end processing of web billing requests.\nCommunication Skills:\nExcellent written and verbal communication to ensure clear and timely responses to customers and team members.\nAbility to articulate complex information in a simple and understandable manner.\nRespond to customer inquiries regarding billing issues, payment status, and account discrepancies via email, phone, and chat.\nProblem-Solving Abilities:\nStrong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions.\nAbility to analyze data and make informed decisions to improve the overall process.\nAttention to Detail:\nHigh level of accuracy and attention to detail to avoid errors in order processing and booking.\nMeticulous in following procedures and ensuring all necessary information is captured and processed correctly.\nTime Management:\nStrong time management skills to handle multiple orders and bookings simultaneously without compromising on quality\nAbility to prioritize tasks and meet deadlines efficiently.\nAdaptability and Learning Agility:\nWillingness to learn and adapt to new systems and processes as they evolve.\nContinuous improvement mindset to stay updated with industry trends and best practices.\nTeam Collaboration:\nAbility to work well within a team, collaborating with colleagues to achieve common goals.\nOpen to feedback and willing to contribute to team discussions and problem-solving sessions.\nHaving great interpersonal skills\nQualifications\nQualifications:\nGraduate or Diploma in any discipline.\nMinimum 2 years of hands-on experience in customer service.\n2+ years of relevant experience in order management/back-office operations.\nProficiency in MS Office; experience with SAP or CRM tools preferred.\nStrong communication skills (verbal and written).\nAdditional Details\nThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:\nNoShift:\nEveningDuration:\nNo End DateJob Function:\nCustomer Service","description_format":"text","description_chars":4066,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Telecommunications","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-09-10T17:55:57Z"},{"event":"close","at":"2026-10-02T03:02:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/agilent-technologies-customer-service-admin","json_url":"https://alion.io/job/agilent-technologies-customer-service-admin.json","meta":{"generated_at":"2026-10-11T20:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6171},"rest":"https://alion.io/mcp/rest/get_company?id=6171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilent-technologies-customer-service-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilent-technologies-customer-service-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilent-technologies-customer-service-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilent-technologies-customer-service-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilent-technologies-customer-service-admin"}]}