{"id":519569,"url":"https://alion.io/job/agilent-technologies-engineering-manager-customer-experience","title":"Engineering Manager – Customer Experience","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":41,"ghost_share":0,"stale_share":0.683,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-20T02:58:03Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Job Description\nWe are seeking a high potential leader to take on the challenge of leading an Engineering Team under Digital Customer Engagement delivery team. You will lead multiple engineering teams, including POD resources, guiding and supporting engineers to design, develop, and deliver customer-facing capabilities globally. You will be responsible for fostering a high-performance culture focusing on new web application design and development. You will partner with the Digital Channel and product line leaders to review business needs and lead the IT development team to build an industry standard digital platform.\nThis role currently follows a hybrid work model. Work arrangements may evolve based on future business needs.\nPrimary Accountabilities:\nDirects, manages resources to implement tactical digital program plans and projects.\nHave overall responsibility for design, development, test, and ongoing enhancements of the Agilent digital platform. Drive team to deliver project design documents and technical architecture.\nGuide and support engineers and POD resources to deliver customer-facing capabilities to a global audience with quality and speed.\nOwn and drive resolution of escalations across technical, delivery, and stakeholder dimensions, ensuring timely communication and closure.\nProactively manage watch items, risks, and issues; guide the team on mitigation steps and contingency planning to keep delivery on track.\nLead, drive, and help guide the project team through the AI-assisted SDLC life cycle.\nEnsure projects design and development meets industry best practices. \nManage suppliers. Ensure supplier meet Agilent’s quality requirements.\nEnsure project team creates support documents and provides knowledge transfer to the support team.\nEnsure the team leverages industry digital standard tools and automation processes wherever possible.\nEngage business leadership and program management team. Ensure active engagement between IT and business project teams.\nDrive team to provide regular projects updates, dashboards, and communications.\nBuild organizational capabilities. Develop talent. Actively engage and help guide employees.\nQualifications\nRequired:\nBachelor's degree in a related field or equivalent. Typically, 10+ years relevant experience, including 2+ years of experience leading large engineering teams in an office-based setting with people management skills.\nProven track record of delivering results, with a successful record of on-time, high-quality delivery across complex programs.\nCapable of thinking strategically as well tactical execution.\nMust have experience leading engineering teams to deliver a personalized, large-scale B2B/B2C global web application.\nExperience developing digital technical solutions and architecture.\nDemonstrated successfully designing and implementing enterprise level digital, online solutions.\nHas strong cross functional collaboration skills (networks, hosting, security, and business partners)\nHas strong supplier management skills.\nHas clear and crisp communication skills. \nHas motivational skills, the ability to set clear vision and deliver. \nExperience handling different kinds of escalations across technical, delivery, and stakeholder scenarios.\nAbility to manage watch items, risks, and issues, including guiding the team on effective mitigation steps.\nHas the ability to develop talent.\nWays to stand out:\nAbility to fully guide the team and utilize agentic development techniques, including AI-assisted coding, automated test generation, code review support, documentation acceleration, and workflow automation, to improve engineering efficiency, delivery speed, and overall development quality.\nExperience leading engineering teams where Adobe Experience applications (e.g., Adobe Experience Manager, Adobe Target, Adobe Analytics) are leveraged is a strong plus.\nKey Metrics of Success:\nOn-time, on-scope delivery: Percentage of releases and milestones delivered on schedule and within committed scope for customer-facing capabilities.\nDelivery quality: Reduction in production defects/escaped bugs, improved code quality and test coverage, and adherence to engineering best practices.\nEscalation management: Time-to-resolution for escalations and reduction in recurring/repeat escalations.\nRisk & issue mitigation: Percentage of watch items, risks, and issues proactively identified and mitigated before impacting delivery.\nGlobal platform performance: Improvement in web application performance, availability/uptime, and user experience for the global B2B audience.\nTeam health & capability: Team engagement/retention, talent development and upskilling (including AI-assisted SDLC adoption), and POD resource productivity.\nStakeholder satisfaction: Business and product partner satisfaction with delivery, communication cadence, and transparency of dashboards/updates.\nBusiness impact: Contribution to digital revenue growth and adoption of new customer-facing features.\nAdditional Details\nThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:\nOccasionalShift:\nDayDuration:\nNo End DateJob Function:\nIT","description_format":"text","description_chars":5858,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-09-07T23:05:48Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.36,"age_days":57,"expected_fill_days":34,"reasons":["conf:2","stale_co","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/agilent-technologies-engineering-manager-customer-experience","json_url":"https://alion.io/job/agilent-technologies-engineering-manager-customer-experience.json","meta":{"generated_at":"2026-10-20T10:26:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6171},"rest":"https://alion.io/mcp/rest/get_company?id=6171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilent-technologies-engineering-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilent-technologies-engineering-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilent-technologies-engineering-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilent-technologies-engineering-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilent-technologies-engineering-manager-customer-experience"}]}