{"id":519513,"url":"https://alion.io/job/agilent-technologies-field-service-engineer-icpms","title":"Field Service Engineer - ICPMS","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":42,"ghost_share":0,"stale_share":0.643,"repost_share":0.024,"time_to_fill_p50_days":34,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taiwan"],"countries":["TW"],"hiring_countries":["TW"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11539},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-01T09:42:04Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Job Description\nResponsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.\nInstalls and optimizes for ICPMS and ICPOES and AA, UV hardware/software/network products and configurations at customer sites.\nDiagnoses and resolves product performance problems.\nPerforms maintenance and repair services.\nEnsures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.\nProactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.\nDelivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.\nServes as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.\nMay have knowledge of third-party products.\nMay deliver internal technical training and maintenance seminars and workshops for field engineers or customers.\nMay train other field engineers or customers.\nMay calibrate equipment on-site for large volume customers.\nMay qualify leads.\nMust consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.\nRequirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.\nQualifications\nBachelor's or Master's Degree or equivalent.\nPost-graduate, certification, and/or license may be required.\nTypically, at least 1-2+ years relevant experience.\nAdditional Details\nThis job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. 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