{"id":2061630,"url":"https://alion.io/job/agilent-technologies-product-support-engineer","title":"Product Support Engineer","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":47,"ghost_share":0,"stale_share":0.787,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":366},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"RTOS","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T03:51:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with\ninstruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.\nThis product support engineering role will provide internal and external customers with product support for Agilent Lab Advisor, Lab Assist, QTOF Diagnostics, and TCD Software.\nThis position has responsibilities to accommodate the existing need for Acquisition Software support while accommodating future needs to meet customer diagnostic software expectations.\nProviding tier 3 technical support, developing/implementing software features and defect resolutions, and creating technical training content.\nFrequent collaboration with R&D design engineers to establish product requirements.\nParticipate in the design and review of product coding as well as the debugging, validation, and testing of diagnostic software elements.\nFrequent interaction with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules\nMay be responsible for writing product/process user documentation\nDeliver technical training to the Agilent technical support teams, such as field service and remote service engineers\nQualifications\nBachelors or equivalent.\nExperience with analytical scientific instruments is required. \n LC and/or MS experience required.\n8+ years of relevant experience required or 5+ years relevant experience with an advanced degree. \nSoftware engineering experience in designing and supporting complex software systems \nStrong background of software engineering principles using C and/or C++, Real Time Operating Systems (RTOS) and concurrent programming. \nFluent in Python and/or other scripting languages.\nKnowledgeable in web server technology and Rest APIs.\nTravel: 20% of the time (domestic and international).\nAdditional Details\nThis job has a full time weekly schedule. Applications for this job will be accepted until at least October 14, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $163,008.00 - $254,700.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email  or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required:\n25% of the TimeShift:\nDayDuration:\nNo End DateJob Function:\nMarketing","description_format":"text","description_chars":4341,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Telecommunications","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-10-08T02:14:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 35 · green card filings: 12","filings_12m":35,"filings_prev_12m":51,"green_card_filings_12m":12,"median_offered_wage_usd":166117,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.689,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:3","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/agilent-technologies-product-support-engineer","json_url":"https://alion.io/job/agilent-technologies-product-support-engineer.json","meta":{"generated_at":"2026-10-12T07:13:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6171},"rest":"https://alion.io/mcp/rest/get_company?id=6171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilent-technologies-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilent-technologies-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilent-technologies-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilent-technologies-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilent-technologies-product-support-engineer"}]}