Remote Technical and Applications Support - Cell Analysis
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
As our next Remote Technical and Applications Support - Cell Analysis, your primary focus will be to provide customers with post-sales technical and applications support on Agilent Seahorse solutions, cell culture and flow cytometry. You will be responsible for providing technical support for these products remotely by phone, email, live webchat, and other remote support tools understanding customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction. More information about Agilent’s Seahorse Solutions.
Your main responsibilities will be:
Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications
Document customer interactions in support tickets
Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
Comply to company processes, including complaint handling
Work closely with field and repair center teams
Provide customer feedback to internal departments such as marketing, product support, and sales
Develop technical resources for customers
Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing
The preferred location for this position is Lexington, Massachusetts, with La Jolla, California as a secondary preferred location. However, we are open to considering qualified candidates located elsewhere within the United States.
Qualifications
Bachelor's or Master's Degreein Life Sciences or a related discipline (Biology, Biochemistry, Biotechnology)
4+ years of hands-on laboratory experience with Seahorse platforms is required
Hands on experience with flow cytometry and knowledge in metabolism data analysis is preferred
Experience with BioTek instruments and related applications is a plus and will be beneficial as the scope of support may expand to include these technologies in the future
Full proficiency in French would be helpful
A first customer-facing experience would be a strong plus
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 8, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.