{"id":3819557,"url":"https://alion.io/job/agilent-technologies-scheduling-coordinator-site-based","title":"Scheduling Coordinator - SITE BASED","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":51,"ghost_share":0,"stale_share":0.667,"repost_share":0.02,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cheadle, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:12:13Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T05:27:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.\nAgilent is collaborating with leading biopharmaceuticals located in the UK and is hiring for the integral and dynamic role of Enterprise Scheduling Coordinator (ESC).\nThe main objectives of this position are to:\nRepresent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast passed pharmaceutical site.\nEffective planning, scheduling and hosting of engineers for onsite maintenance activities.\nManage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.\nWork in partnership with customer(s) internal & third-party vendors\nEffectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines. \nBuild successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.\nResponsibilities of the Enterprise Scheduling Coordinator are:\nService coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests etc. necessary for the successful completion of the service.\nVendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.\nCustomer POC - first point of contact for the customer for any scheduling or operational queries.\nDaily administrative duties such as quotation requests, raising purchase orders and reconciling costs. Track out of scope costs and report regularly to account manager.\nAttend operational calls, customer meetings and managing a high volume of emails.\nCustomer asset management, ensuring inventories are accurate. Managing new instrument additions, removals, and any changes to the agreed inventory.\nMonitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.\nWork with scheduling applications such as SAP CRM System and SmartSheet.\nAbility to work as a team player and demonstrate a passion for the role and customer satisfaction.\nSchedule vendor inductions and comply with customer vendor management requirements, ensuring risk assessments, training records and relevant documentation is collated in advance of scheduled services\nTo management repair requests, minimizing instrument downtime.\nProactive monitoring of schedule adherence to planned preventative maintenance.\nManagement shipment and tracking of off-site instruments.\nData management - managing inventory, service metrics, schedule and costings to a high standard.\nCollation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders\nFollowing customer gowning and PPE requirements while operating in clean room areas and laboratories.\nQualifications\nCore Skills Requirements:\nThird level qualification, science qualification advantageous. \nAbility to be a key team player, take ownership and help your colleagues with a positive attitude.\nAbility to manage sudden changes in priorities.\nProven ability to problem-solve and multi-task.\nPlanning, organizational, and time management skills. Ability to prioritize tasks and meet deadlines.\nAbility to handle customer and vendor requests via telephone, email, in-person.\nExcellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customers, and relevant stakeholders.\nAbility to work independently will limited managerial input.\nKnowledge of planning and administrative tools is preferable - SAP/Smartsheet.\nExcellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customer, and relevant stakeholders.\nProven fluency in English (verbal & written).\nWillingness and enthusiasm to participate in on-going training and development.\nAdditional Details\nThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:\nOccasionalShift:\nDayDuration:\nNo End DateJob Function:\nServices & Support","description_format":"text","description_chars":5239,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-11-05T17:12:13Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:24","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/agilent-technologies-scheduling-coordinator-site-based","json_url":"https://alion.io/job/agilent-technologies-scheduling-coordinator-site-based.json","meta":{"generated_at":"2026-11-08T15:20:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6171},"rest":"https://alion.io/mcp/rest/get_company?id=6171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilent-technologies-scheduling-coordinator-site-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilent-technologies-scheduling-coordinator-site-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilent-technologies-scheduling-coordinator-site-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilent-technologies-scheduling-coordinator-site-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilent-technologies-scheduling-coordinator-site-based"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3819557}},{"tool":"search_jobs","arguments":{"company":"agilent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3819557},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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