{"id":1202709,"url":"https://alion.io/job/agilent-technologies-service-delivery-director","title":"Service Delivery Director","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":41,"ghost_share":0,"stale_share":0.683,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":129000,"max_usd":251000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":202},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T21:52:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T02:58:03Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Description\nThe Service Delivery Director is a strategic business leader responsible for driving profitable growth, operational excellence, and customer satisfaction across Agilent's service organization. This role leads field service operations, develops high-performing service teams, and partners across the organization to deliver exceptional customer experiences while achieving financial objectives.\nThe Service Delivery Director is accountable for leading service delivery strategies that improve efficiency, expand service revenue opportunities, optimize customer outcomes, and strengthen Agilent's competitive position in the marketplace. Success in this role requires a balance of commercial acumen, operational leadership, talent development, and customer engagement.\nWhat Success Looks Like\nA successful Service Delivery Director drives sustained revenue growth, achieves P&L commitments, develops engaged and high-performing teams, improves service operational efficiency, and delivers an exceptional customer experience that strengthens Agilent's position as a trusted partner.\nKey Responsibilities:\nBusiness and Financial Leadership\nOwn and deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency.\nDrive strategies that increase service contract renewals, service attachment rates, lead generation, and revenue recognition.\nManage and achieve P&L objectives through disciplined financial planning, forecasting, and resource management.\nIdentify opportunities to reduce service delivery costs while maintaining high levels of customer satisfaction and service quality.\nMonitor and analyze key business metrics to drive continuous improvement and informed decision-making.\nCustomer Experience and Service Excellence\nChampion a customer-centric culture focused on delivering exceptional service experiences and long-term customer loyalty.\nEnsure customer needs are understood and translated into effective service solutions, delivery models, and support processes.\nDevelop and implement strategies to improve service quality, responsiveness, and overall customer satisfaction.\nEngage directly with strategic customers and stakeholders to strengthen relationships and resolve escalated service issues.\nOperational Leadership\nLead service delivery operations to ensure successful installation, maintenance, repair, calibration, qualification, and support of Agilent and non-Agilent products and systems.\nEstablish operational standards, performance expectations, and best practices that drive consistency and efficiency across the organization.\nOptimize workforce planning, resource allocation, and service execution to maximize productivity and service profitability.\nDrive continuous improvement initiatives focused on operational excellence, process optimization, and scalability.\nTalent and Team Leadership\nLead, develop, and inspire teams of Field Service Engineers, Service Technicians, and service leaders.\nFoster a high-performance culture focused on accountability, collaboration, innovation, and customer success.\nProvide coaching, mentoring, and professional development opportunities to strengthen employee engagement and organizational capability.\nBuild succession plans and leadership pipelines to support long-term business growth.\nCross-Functional Collaboration\nPartner closely with Sales, Commercial Operations, Customer Success, Technical Support, Marketing, Quality, Regulatory, and Business Unit leaders to support strategic objectives.\nCollaborate across regional and global organizations to share best practices and drive alignment.\nSupport service-related business initiatives, acquisitions, product launches, and organizational transformations.\nCompliance and Safety\nEnsure compliance with company policies, regulatory requirements, customer site access requirements, and industry standards.\nMaintain adherence to customer and vendor credentialing requirements, including health, safety, security, and certification standards.\nPromote a culture of safety, integrity, and operational compliance throughout the organization.\nQualifications\nBachelor's degree in Engineering, Life Sciences, Business, Operations, or a related discipline; Master's degree preferred.\nDemonstrated leadership experience managing service, operations, technical support, or field service organizations.\nMinimum of 5 years of experience leading people, programs, projects, or business functions.\nExperience managing budgets, operational performance, and business financials.\nStrong understanding of customer service operations, field service management, and business performance metrics.\nProven ability to lead through change and drive organizational transformation.\nPreferred Qualifications\nExperience leading geographically dispersed or multi-site service organizations.\nPrior ownership of P&L or significant operating budgets.\nBackground supporting laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments.\nExperience implementing continuous improvement methodologies such as Lean, Six Sigma, or operational excellence programs.\nTrack record of building high-performing teams and driving measurable business outcomes.\nAdditional Requirements\nAbility to travel as needed to support employees, customers, and business operations.\nMust consent to participate in and meet Agilent-approved customer and vendor credentialing requirements necessary to access customer sites. Requirements may include proof of identity, certifications, training records, immunizations, health and safety compliance documentation, and other customer-specific requirements.\nAdditional Details\nThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 1, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $174,525.00 - $290,875.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email  or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required:\n25% of the TimeShift:\nDayDuration:\nNo End DateJob Function:\nServices & Support","description_format":"text","description_chars":7986,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Telecommunications","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-09-24T21:52:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 35 · green card filings: 12","filings_12m":35,"filings_prev_12m":51,"green_card_filings_12m":12,"median_offered_wage_usd":166117,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.654,"p_room":0.75,"age_days":25,"expected_fill_days":34,"reasons":["conf:2","stale_co","urgency","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/agilent-technologies-service-delivery-director","json_url":"https://alion.io/job/agilent-technologies-service-delivery-director.json","meta":{"generated_at":"2026-10-20T11:41:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6171},"rest":"https://alion.io/mcp/rest/get_company?id=6171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilent-technologies-service-delivery-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilent-technologies-service-delivery-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilent-technologies-service-delivery-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilent-technologies-service-delivery-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilent-technologies-service-delivery-director"}]}