{"id":616657,"url":"https://alion.io/job/agilent-technologies-solution-support-manager","title":"Solution Support Manager","company":{"id":6171,"name":"Agilent Technologies","domain":"agilent.com","url":"https://alion.io/company/agilent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":40,"ghost_share":0,"stale_share":0.675,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India","Hyderabad, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":263},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-22T00:00:00Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-10-25T13:02:04Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"Job Description\nAgilent is a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.\nThe Solution Support Manager is responsible for ensuring that the service organization is equipped to deliver complex business solutions, including high-end service support, new product introductions (NPIs), application workflows, and consultancy-based services. The role focuses on driving profitable growth of the customer service business by aligning with regional strategies and translating them into actionable country-level plans.\nThis position plays a critical leadership role in strengthening organizational capability, enhancing customer experience, and enabling efficient service delivery through proactive planning and cross-functional collaboration with Sales, Service, and Solution teams. The incumbent is also responsible for driving strategic initiatives, improving operational efficiency, and ensuring the organization remains future-ready to meet evolving customer and market demands.\n1. Strategy & Execution\nTranslate regional and global strategies into clear country-level priorities and execution plans\nDrive innovation, change initiatives, and strategic programs to support business growth\nIdentify gaps and implement improvement actions to strengthen service delivery\n2. Capability Building & Talent Development\nBuild, mentor, and develop high-performing, future-ready technical teams\nEnsure readiness to support complex products, technologies, and workflows\nDrive succession planning, resource mapping, and continuous learning initiatives\nFoster a culture of innovation, collaboration, and continuous improvement\n3. Cross-Functional Collaboration\nPartner closely with Sales, Service, and Solution units to ensure aligned execution\nEstablish strong communication channels and collaboration frameworks\nAct as a bridge between customers and internal stakeholders to ensure seamless delivery.\n4. Customer Engagement & Experience\nBuild strong customer relationships through regular engagement and feedback\nDrive initiatives to enhance customer productivity and minimize downtime\nEnsure timely resolution of issues and improve overall customer satisfaction\nLead customer-centric programs and promote a culture of service excellence.\n5. Business Delivery & Performance\nDrive service revenue growth, operational efficiency, and cost optimization\nExpand value-added service offerings and improve market penetration\nDeliver on key performance metrics such as revenue, cost of service (COS), and customer experience (ACX)\nDevelop and implement programs to support sustainable business growth\nQualifications\nBachelor’s/Master’s Degree in Chemistry, Pharma, Engineering, or related field\n10+ years of relevant service or technical management experience\nStrong understanding of technical products, service delivery, and application workflows\nProven leadership in team management, problem-solving, and cross-functional collaboration\nGood knowledge of service business metrics, operational efficiency, and customer experience\nEffective communication and stakeholder management skills\nAdditional Details\nThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:\n50% of the TimeShift:\nDayDuration:\nNo End DateJob Function:\nServices & Support","description_format":"text","description_chars":4521,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Telecommunications","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-09-10T18:28:39Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.351,"p_room":0.28,"age_days":156,"expected_fill_days":33,"reasons":["conf:73","stale_co","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/agilent-technologies-solution-support-manager","json_url":"https://alion.io/job/agilent-technologies-solution-support-manager.json","meta":{"generated_at":"2026-10-25T19:51:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6171},"rest":"https://alion.io/mcp/rest/get_company?id=6171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilent-technologies-solution-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilent-technologies-solution-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilent-technologies-solution-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilent-technologies-solution-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilent-technologies-solution-support-manager"}]}