{"id":3531776,"url":"https://alion.io/job/agility-robotics-senior-manager-field-services","title":"Senior Manager, Field Services","company":{"id":6884,"name":"Agility Robotics","domain":"agilityrobotics.com","url":"https://alion.io/company/agility-robotics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":135000,"max":211000,"currency":"USD","period":"year","gross":null,"usd_annual":211000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T15:24:47Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T09:58:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.\nAbout Agility Robotics\nAgility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our cutting-edge robots rely on advanced hardware systems, including actuators, motor controllers, sensors, PCBAs, limbs, and end effectors, to perform complex tasks in dynamic and demanding environments.\nRole Overview\nThe Senior Manager, Field Services Engineering is responsible for leading a team of Deployment Specialists and owning field service operations across the entire deployment lifecycle, from initial customer deployment through ongoing support and fleet management. This role combines team leadership, hands-on technical execution, and operational ownership to ensure Agility Robotics’ bipedal robots (Digit) and robotic systems are deployed safely, operate reliably, and deliver customer success in real-world environments.\nThis individual is accountable for team development, deployment execution, breakdown repair, preventive maintenance schedules, and continuous improvement of field operations. They will work directly alongside Deployment Specialists to support deployments, troubleshoot mechatronics and software issues, conduct root-cause analyses, and resolve escalations while developing standard operating procedures to scale field operations as Agility grows.\nThe ideal candidate is a hands-on leader who can balance direct technical problem-solving with team development, operational decision-making, and cross-functional collaboration.\nKey Responsibilities\nPeople Leadership and Team Development\nLead, coach, and develop a team of Deployment Specialists, establishing clear expectations, priorities, and performance goals.\nOwn hiring, onboarding, workforce planning, performance management, and employee development.\nProvide ongoing feedback and coaching to strengthen technical capabilities, operational effectiveness, and individual performance.\nPlan team capacity and allocate resources to meet deployment schedules, customer needs, and service commitments.\nFoster a culture of safety, accountability, customer focus, and continuous improvement.\nDeployment and Field Service Operations\nOwn field service operations across the customer lifecycle, including deployment readiness, robot commissioning, ongoing field service, maintenance, and break-fix support.\nOversee deployment and service execution to ensure work is completed safely, efficiently, and in accordance with established procedures and quality standards.\nManage service schedules, resource allocation, competing priorities, and escalations to meet customer needs and operational commitments.\nEstablish and maintain standard operating procedures for deployment execution, preventive maintenance, troubleshooting, service documentation, and issue escalation.\nMonitor service performance and system reliability, gather key metrics and KPIs, identify recurring issues and operational risks, and implement improvements to service quality and efficiency.\nDevelop scalable processes and operating practices to support an expanding customer base and deployment footprint.\nHands-On Technical Execution\nWork directly with Deployment Specialists on customer site deployments, system commissioning, technical troubleshooting, and customer demonstrations or high-visibility events as needed.\nDiagnose and resolve complex mechatronics, hardware, and software issues involving robotic systems in fast-paced customer environments.\nProvide technical guidance and coaching to the team, building troubleshooting capabilities and consistent execution practices.\nLead complex escalations and partner cross-functionally with Engineering, Product, and Service teams to perform root cause analyses and resolve technical issues.\nEnsure field learnings are documented and incorporated into troubleshooting guidance, training, and standard operating procedures.\nOngoing Customer Service and System Reliability\nOwn ongoing customer-site service delivery following deployment, including maintenance, troubleshooting, and service escalation management.\nEstablish and monitor service performance measures, including system uptime, reliability, response times, and issue resolution, as appropriate to customer commitments and business needs.\nManage preventative and predictive maintenance schedules, part consumption, and order tracking to support high-uptime, high-reliability operation in customer facilities.\nManage customer service issues through resolution, ensuring clear communication, appropriate prioritization, and effective coordination of internal resources.\nIdentify recurring technical issues and service trends, partnering with Engineering and Product to drive root-cause analysis and long-term corrective actions.\nIncorporate customer feedback and field performance data into service improvements, training, and operational planning.\nCross-Functional Collaboration and Continuous Improvement\nPartner with Engineering, Product, Operations, and other internal teams to improve system reliability, serviceability, deployment quality, and customer outcomes.\nCommunicate service performance, customer feedback, recurring issues, operational risks, and resource needs to relevant stakeholders.\nDevelop and track operational metrics to evaluate team performance, deployment effectiveness, service quality, and customer outcomes.\nIdentify opportunities to standardize workflows, improve documentation, and increase the efficiency and scalability of field service operations.\nQualifications\n10+ years of experience in field service, technical operations, or robotics environments.\n5+ years of direct people management experience, including hiring, coaching, performance management, and employee development.\nStrong hands-on technical troubleshooting skills, ideally involving complex hardware, software, or integrated systems.\nExperience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation.\nAbility to balance direct technical involvement with people leadership and accountability for operational outcomes.\nExperience tracking operational performance, improving processes, and driving continuous improvement.\nStrong customer communication and cross-functional collaboration skills.\nAbility to prioritize effectively and make sound decisions in a fast-paced, evolving environment.\nWillingness to travel extensively (up to 25-50%) to customer sites as needed to support deployments, service activities, and team operations.\nPreferred Qualifications\nExperience in robotics, automation, industrial equipment, or other complex hardware and software environments.\nExperience leading teams responsible for technical deployments and ongoing customer-site service.\nFamiliarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis.\nExperience developing service processes and performance measures in a growing organization.\nSuccess in This Role\nSuccess in this role will be measured by the ability to develop a high-performing Deployment Specialist team, execute safe and reliable deployments, maintain effective ongoing customer-site service, minimize avoidable downtime, resolve technical issues efficiently, and establish scalable field service operations that support Agility Robotics’ growth.\nThis is a fully remote role with the option to work hybrid if a commutable distance from our Pittsburgh, PA office.\nThe final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: market location, job-related knowledge, skills, and experience. This range may change based on geographical location and may be modified in the future.\nAnticipated Base Salary Range\n$135,000—$211,000 USD\nAnticipated Base Salary Range\n$135,000—$211,000 USD\nIn addition to base pay, our competitive total rewards package consists of the following for full-time employees:\n 401(k) Plan: Includes a 6% company match.\nEquity: Company stock options.\nInsurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.\nBenefit Start Date: Eligible for benefits on your first day of employment.\n Well-Being Support: Employee Assistance Program (EAP).\nTime Off:Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.\nNon-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.\n\nOn-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.\nParental Leave: Generous paid parental leave programs.\nWork Environment: A culture that supports flexible work arrangements.\nGrowth Opportunities: Professional development and tuition reimbursement programs.\nRelocation Assistance: Provided for eligible roles.\nAnnual Discretionary Bonus: Provided for eligible roles.\nAll of our roles are U.S.-based. Applicants must have current authorization to work in the United States.\nAgility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.\nAgility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. 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