{"id":2537537,"url":"https://alion.io/job/agility-robotics-senior-technical-support-specialist","title":"Senior Technical Support Specialist","company":{"id":6884,"name":"Agility Robotics","domain":"agilityrobotics.com","url":"https://alion.io/company/agility-robotics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88000,"max":114000,"currency":"USD","period":"year","gross":null,"usd_annual":114000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-14T14:30:19Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T19:14:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.\nWe are seeking a dedicated and proactive Senior Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction. \nKey Responsibilities: \nLead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases. Investigate, analyze, and solve advanced technical or operational issues, requiring deep expertise in Agility’s products and services.\nProvide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.\nManage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics products and services.\nWork closely with engineering and technical teams to drive timely resolution of complex customer inquiries, ensuring alignment on root cause and long-term fixes.\nDocument and track customer interactions and issue resolutions using our ticketing system. \nCollaborate with cross-functional teams to identify recurring issues and implement long-term solutions. \nFollow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome. \nProactively identify opportunities to improve our products and services based on customer feedback. \nQualifications: \nBachelor's degree or equivalent experience required. \nStrong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds. \nExcellent problem-solving abilities and a proactive approach to issue resolution. \nExceptional attention to detail and organizational skills. \nAbility to work independently and prioritize tasks in a fast-paced environment.\nPrevious experience in customer support or a related field is a plus, but not required.\nPassion for robotics and technology is highly desirable\nThis is an onsite position at our Salem office.\nThe final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.\nAnticipated Base Salary Range\n$88,000—$114,000 USD\nIn addition to base pay, our competitive total rewards package consists of the following for full-time employees:\n 401(k) Plan: Includes a 6% company match.\nEquity: Company stock options.\nInsurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.\nBenefit Start Date: Eligible for benefits on your first day of employment.\n Well-Being Support: Employee Assistance Program (EAP).\nTime Off:Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.\nNon-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.\n\nOn-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.\nParental Leave: Generous paid parental leave programs.\nWork Environment: A culture that supports flexible work arrangements.\nGrowth Opportunities: Professional development and tuition reimbursement programs.\nRelocation Assistance: Provided for eligible roles.\nAnnual Discretionary Bonus: Provided for eligible roles.\nAll of our roles are U.S.-based. Applicants must have current authorization to work in the United States.\nAgility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.\nAgility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.","description_format":"text","description_chars":5161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Insurance coverage","Parental leave","Professional development","Relocation assistance","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics & Warehouse Robotics","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-10-14T14:40:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 46","filings_12m":46,"filings_prev_12m":15,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":114000,"is_top_pay":true},"html_url":"https://alion.io/job/agility-robotics-senior-technical-support-specialist","json_url":"https://alion.io/job/agility-robotics-senior-technical-support-specialist.json","meta":{"generated_at":"2026-10-15T19:27:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6884},"rest":"https://alion.io/mcp/rest/get_company?id=6884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagility-robotics-senior-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagility-robotics-senior-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagility-robotics-senior-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agility-robotics-senior-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagility-robotics-senior-technical-support-specialist"}]}