{"id":1205281,"url":"https://alion.io/job/agility-robotics-staff-triage-rca-engineer","title":"Senior Triage & RCA Engineer","company":{"id":6884,"name":"Agility Robotics","domain":"agilityrobotics.com","url":"https://alion.io/company/agility-robotics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":168000,"max":218000,"currency":"USD","period":"year","gross":null,"usd_annual":218000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Datadog","optional":false},{"name":"EtherCAT","optional":false},{"name":"New Relic","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T22:59:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T21:53:49Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.\nAbout Agility Robotics:\n Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our robots rely on a complex intersection of hardware and advanced software to perform tasks in dynamic environments.\nRole Overview:\n We are seeking a Senior Robot SW Triage & RCA Engineer specialized in Software Issue Triage and Root Cause Analysis (RCA). Your main function is to conduct remote triage, utilizing log parsing, telemetry data, and video analysis, to identify failures with software root causes and ensure they are accurately dispositioned to the appropriate SW development teams. You will conduct deep-dive root cause analysis on novel failures occurring at the hardware-software interface, while simultaneously architecting the diagnostic scripts and tools required to streamline these investigations.\nIn this role you will move beyond basic data review to navigate ambiguous failure modes, develop automated diagnostic scripts, and create the technical documentation that drives software reliability across the fleet.\nIssue Triage\nServe as a lead voice in the triage process, providing the expertise required to classify complex failures specifically as software, firmware, or system-level regressions.\nEffectively disposition identified issues to the software organization, providing clean tickets (logs, video clips, and analysis) that allow developers to act quickly.\nManage and prioritize escalated SW-related investigations, making informed trade-offs to ensure that critical safety or performance risks are addressed first.\nRoot Cause Analysis\nLead end-to-end investigations into novel failures using deep-dive log review, telemetry analysis, and video diagnostics to pinpoint bugs at the software/hardware interface or unexpected system behaviors.\nDevelop and execute scripts or other data visualization tools to parse massive log sets and identify intermittent failure trends.\nLeverage structured methodologies such as 5-Whys or Fishbone to move from a surface-level symptom to a definitive root cause. \nContinuous Improvement\nAuthor and maintain \"Gold Standard\" RCA reports and troubleshooting guides that improve the technical autonomy of the broader triage team.\nPromote a culture of rigorous documentation and data-driven problem-solving.\nCreate reusable diagnostic frameworks that automate the identification of known software issues, increasing the efficiency of the entire R&D loop.\nQualifications:\nExperience:\n4+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems.\nProven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet.\nExperience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and manage large-scale telemetry and video datasets.\nProven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes.\nExperience creating technical documentation or bug reports intended for software engineering audiences.\nPreferred: Experience with HW/SW integration and design on HiL. \nTechnical Expertise:\nMastery of log parsing via CLI and proficiency in using Python or similar scripting languages for data visualization and failure trend analysis.\nFamiliarity with database environments, specifically regarding data retrieval and log management.\nExperience correlating video and/or HW symptoms with system telemetry to identify physical manifestations of software bugs.\nStrong understanding of software stacks in robotics, including communication protocols (e.g., EtherCAT, CAN) and how they manifest in system logs.\nPreferred: Experience with characterizing or troubleshooting HW/SW interactions such as cameras, encoders, IMUs, or other sensors. \nSkills:\nAbility to tackle ambiguous, unprecedented problems and create reusable, scalable solutions.\nCapacity to operate independently on initiatives and proactively anticipate the needs for effective and efficient triage and RCA.\nExceptional ability to synthesize complex telemetry and video data into clear, actionable insights for software engineering stakeholders.\nEducation:\nBachelor’s or Master’s degree in Computer Science, Robotics, Electrical Engineering, or a related field.\nLocation \nThis is a hybrid position based out of our Fremont office.\nThe final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.\nAnticipated Base Salary Range\n$168,000—$218,000 USD\nIn addition to base pay, our competitive total rewards package consists of the following for full-time employees:\n 401(k) Plan: Includes a 6% company match.\nEquity: Company stock options.\nInsurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.\nBenefit Start Date: Eligible for benefits on your first day of employment.\n Well-Being Support: Employee Assistance Program (EAP).\nTime Off:Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.\nNon-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.\n\nOn-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.\nParental Leave: Generous paid parental leave programs.\nWork Environment: A culture that supports flexible work arrangements.\nGrowth Opportunities: Professional development and tuition reimbursement programs.\nRelocation Assistance: Provided for eligible roles.\nAnnual Discretionary Bonus: Provided for eligible roles.\nAll of our roles are U.S.-based. Applicants must have current authorization to work in the United States.\nAgility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.\nAgility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.","description_format":"text","description_chars":7542,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Growth opportunities","Insurance coverage","Parental leave","Professional development","Relocation assistance","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics & Warehouse Robotics","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-09-24T23:24:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 46","filings_12m":46,"filings_prev_12m":15,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.9,"age_days":22,"expected_fill_days":49,"reasons":["conf:1","stale_co","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":218000,"is_top_pay":true},"html_url":"https://alion.io/job/agility-robotics-staff-triage-rca-engineer","json_url":"https://alion.io/job/agility-robotics-staff-triage-rca-engineer.json","meta":{"generated_at":"2026-10-18T23:35:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6884},"rest":"https://alion.io/mcp/rest/get_company?id=6884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagility-robotics-staff-triage-rca-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagility-robotics-staff-triage-rca-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagility-robotics-staff-triage-rca-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agility-robotics-staff-triage-rca-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagility-robotics-staff-triage-rca-engineer"}]}