{"id":58849,"url":"https://alion.io/job/agiloft-ai-ops-engineer-professional-services","title":"AI Ops Engineer - Professional Services","company":{"id":7870,"name":"Agiloft","domain":"agiloft.com","url":"https://alion.io/company/agiloft","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":156000,"period":"year","method":"role_country_seniority_unknown","sample_n":181},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"Claude Code","optional":false},{"name":"Embeddings","optional":false},{"name":"Function Calling","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM","optional":false},{"name":"Mastra","optional":false},{"name":"n8n","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Tines","optional":false},{"name":"Tool Use","optional":false},{"name":"Lovable","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-08-13T17:09:28Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-16T15:31:27Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Position Overview\nThe AI Ops Engineer, Professional Services is an embedded AI practitioner dedicated to advancing AI capabilities within the Professional Services (PS) organization. This role translates Agiloft's enterprise AI strategy into practical solutions that improve implementation efficiency, consultant productivity, and delivery automation.\nWorking exclusively on PS initiatives, the role builds AI-powered workflows, agentic solutions, and automation that enhance customer implementations while operating within AI Operations governance. Day-to-day priorities are driven by PS leadership, with AI Operations providing standards, architecture, tooling, and strategic alignment. This role will require developing a deep understanding of how Professional Services currently delivers projects in order to help identify opportunities, shape strategy, and drive the adoption of AI to improve the efficiency, consistency, and quality of service delivery.\nReporting to Professional Services leadership with a dotted-line relationship to the VP of AI Operations, this role serves as both a hands-on builder and trusted AI advisor, partnering closely with PS AI Builders and AI Operations to deliver scalable, governed AI solutions.\nJob Responsibilities\nAI Delivery\nDesign, build, and maintain AI-powered workflows, automations, and tooling that improve Professional Services delivery. \nDevelop agentic workflows, prompt-based tools, and lightweight AI applications using approved platforms. \nTranslate delivery challenges into prioritized AI solutions in partnership with PS leadership. \nCoach and collaborate with PS AI Builders to improve AI delivery maturity. \nMonitor, test, document, and continuously improve deployed AI solutions. \nBuild automation that reduces manual Agiloft configuration, testing, and validation effort. \nEvaluate emerging AI technologies and recommend adoption through AI Operations governance. \nDevelop and deliver training programs to drive AI adoption across the Professional Services organization. \nProvide 1:1 coaching and hands-on support to PS personnel to accelerate AI adoption, reinforce best practices, and address project-specific needs. \nStrategy & Leadership\nHelp define the AI roadmap for Professional Services. \nServe as the primary AI advisor for PS delivery methodology and tooling. \nRepresent Professional Services in cross-functional AI initiatives. \nShare reusable patterns and best practices across the organization. \nGovernance & Collaboration\nEnsure all AI solutions comply with AI Builders Program standards and governance policies. \nRegister solutions in the AI Build Registry and follow established intake processes. \nPartner with AI Operations and the Principal Data & Integrations Architect on architecture, data, and platform alignment. \nCommunicate project status, risks, and opportunities with PS leadership and AI Operations. \nOther duties as assigned\nRequired Qualifications\nBachelor's degree in Computer Science, Information Systems, or equivalent experience. \n2-4 years building AI, automation, or technical implementation solutions. \nStrong Python skills for automation, APIs, and AI workflows. \nExperience building agentic workflows using LLM frameworks (LangGraph, LangChain, Mastra, n8n, Tines, or similar). \nExperience with AI-assisted development tools (Claude Code, OpenAI Codex, or similar). \nKnowledge of RAG, embeddings, vector databases, prompt engineering, tool use, and agent memory. \nAbility to independently design, build, and iterate AI solutions. \nExperience working across technical and business stakeholders. \nStrong documentation and governance discipline. \nSaaS industry experience required. \nPassion for applying AI to solve real business problems. \nPreferred Qualifications\nProfessional Services or enterprise software implementation experience. \nExperience with highly configurable low-code/no-code platforms. \nFamiliarity with CLM, LegalTech, or enterprise B2B SaaS. \nExperience in private equity-backed SaaS companies. \nKnowledge of enterprise AI governance. \nExperience working with centralized AI organizations. \nFamiliarity with Lovable, Retool, or similar low-code platforms. \nExperience using Snowflake or comparable cloud data platforms. \nInterest in AI-driven transformation of Professional Services 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