{"id":1552189,"url":"https://alion.io/job/agilysys-customer-onboarding-specialist","title":"Customer Onboarding Specialist","company":{"id":179328,"name":"Agilysys","domain":"agilysys.com","url":"https://alion.io/company/agilysys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T18:53:21Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T08:06:44Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":21},"description":"Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com \nPosition Summary\nWe are seeking an experienced Onboarding & Implementation Specialist to lead customers through the successful adoption of our SaaS solutions. This role owns the customer launch experience from kickoff through go-live and transition to Support and Customer Success. \nYou will act as a trusted advisor and customer advocate-guiding discovery, configuring the system, delivering structured training, and ensuring customers achieve value quickly and confidently using proven best practices. \nThis is a hands-on, customer-facing role that blends implementation discipline, training excellence, and project ownership. \n\nWhy This Role Matters \nThis position offers meaningful ownership, direct customer impact, and the opportunity to apply time-tested onboarding and implementation practices in a modern SaaS environment. The impact of your work as Customer Onboarding Specialist will:\nEnsure consistentl successful customer launches per quarter\nDrive strong CSAT and NPS results\nCustomers who are confident, trained, and operationally ready at go-live\nIf you value process, accountability, and helping customers succeed the right way-from day one-we’d like to hear from you!\nKey Responsibilities\nCustomer Implementation & Onboarding Own the end-to-end onboarding journey from kickoff to go-live.\nPartner with Sales and Project Coordination teams to ensure a strong implementation handoff.\nLead discovery and requirements gathering (functional and technical).\nConfigure customer accounts in alignment with documented business requirements.\nCoordinate and configure third-party integrations (non-technical).\n\nTraining & Enablement Deliver live 1:1 and group training sessions (remote and occasional onsite).\nFacilitate train-the-trainer and end-user training programs.\nEnsure customers are enabled to operate independently at go-live.\nContribute to the ongoing improvement of training materials, documentation, and how-to resources \n\nProject Ownership Establish and manage scope, timelines, milestones, and customer responsibilities.\nLead recurring project and training sessions, tracking risks, actions, and decisions.\nProactively manage risks and drive timely completion to minimize time-to-value.\nEnsure a smooth transition to Support and Customer Success post-launch.\n\nQualifications, Skills & Competencies\n5+ years of experience in SaaS onboarding, implementation, or customer training (B2B preferred).\nStrong understanding of structured implementation and project management frameworks.\nProven ability to deliver engaging, effective training for diverse audiences.\nExcellent written and verbal communication skills; comfortable presenting remotely and in person.\nStrong business acumen with the ability to prioritize, multitask, and problem-solve.\nExperience creating and maintaining training materials and documentation.\nBachelor’s degree in Business, Education, Hospitality, Technology, or a related field (or equivalent experience).\n-----------------------------------------------------------------------------------------------------------------------------------------------------------\nMust be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.\n------------------------------------------------------------------------------------------------------------------------------------------------------------\nThe information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.\nAgilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.\nPrivacy Policy | Agilysys\nEEO/AAP Employer\nM/F/V/D","description_format":"text","description_chars":5562,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Travel & Tourism","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-01T00:41:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 26 · green card filings: 2","filings_12m":26,"filings_prev_12m":37,"green_card_filings_12m":2,"median_offered_wage_usd":116786,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.554,"p_room":0.9,"age_days":21,"expected_fill_days":36,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/agilysys-customer-onboarding-specialist","json_url":"https://alion.io/job/agilysys-customer-onboarding-specialist.json","meta":{"generated_at":"2026-10-22T08:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179328},"rest":"https://alion.io/mcp/rest/get_company?id=179328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagilysys-customer-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagilysys-customer-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagilysys-customer-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agilysys-customer-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagilysys-customer-onboarding-specialist"}]}