{"id":767710,"url":"https://alion.io/job/agital-it-support-coordinator","title":"IT Support Coordinator","company":{"id":670052,"name":"Agital","domain":"agital.com","url":"https://alion.io/company/agital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-24T22:41:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-17T04:20:33Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"About Us\nWe are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ, and WDG-with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work.\nGo Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth.\nREQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next.\nWDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.\nAbout The role\nReporting to the Director, IT, you will serve as a first point of contact for end-user IT support requests and play an active role in the day-to-day IT operations of the organization. This is an on-site role based in St. Louis, MO (West County). Working across both Mac and PC platforms and supporting Microsoft 365 and Google Drive, the primary responsibilities of your role will be to:\nProvide responsive, high-quality first line (Level 1) IT support to all employees across hardware, software, and services for a 100% remote workforce.\nStay abreast of a dynamic IT support backlog ensuring efficient and effective delivery of services.\nSupport Microsoft 365 and Google Workspace environments.\nSupport a variety of third-party SaaS applications for productivity and work management.\nSupport the deployment, configuration, and management of Mac and PC endpoints.\nCoordinate onboarding and offboarding, including device setup and access provisioning.\nHelp maintain IT asset inventory and documentation.\nEscalate unresolved issues within the team in a timely and organized manner.\nWhat You'll Do\nServe as the primary point of contact for IT support requests received via ticketing system, email, phone, or chat.\nTroubleshoot and resolve hardware, software, and peripheral issues on both Mac and PC platforms.\nSupport the setup, imaging, and deployment of new employee devices (Mac and PC).\nExecute standard IT processes such as employee onboarding, offboarding, and hardware refresh cycles.\nCoordinate and perform logistics for all hardware, including shipping and receiving of all devices, tracking, and refurbishing devices for re-use.\nSupport IT asset lifecycle management including procurement, inventory, and disposal.\nAdminister and support end-user accounts and access within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Google Drive.\nMaintain accurate records in the IT asset management system.\nDocument common issues and resolutions to build and maintain an internal knowledge base.\nEscalate complex or unresolved issues to the IT Systems Administrator with clear documentation.\nSupport ad hoc IT projects and initiatives as directed.\nKey Functions\nEnd-user support and service desk operations.\nMac and PC deployment and troubleshooting.\nMicrosoft 365 and Google Drive administration.\nIT asset logistics, tracking and documentation.\nUser onboarding and offboarding support.\nKnowledge base and process documentation.\nWhat You'll Bring\nYou will bring these qualities to the table:\nExcellent written, verbal, and customer service skills with a professional, service-first attitude.\nStrong diagnostic and troubleshooting skills and ability to resolve issues across Mac (macOS) and PC (Windows) environments.\nA detail-oriented, organized approach to managing multiple open tickets and requests simultaneously.\nComfort working with both Microsoft 365 and Google Drive in a corporate setting.\nA team-oriented mindset with a willingness to learn and grow within a collaborative IT environment.\nHigh level of personal integrity and the ability to handle confidential information with appropriate discretion.\nA proactive, solutions-oriented attitude and genuine interest in technology and continuous improvement.\nWhat You Will Need\n1-2+ years of experience in a technology-based customer support, IT support or help desk role.\nHands-on experience supporting both Mac (macOS) and PC (Windows) environments, including deployment and troubleshooting.\nWorking knowledge of Microsoft 365 applications and administration (Exchange, Teams, SharePoint, OneDrive).\nWorking knowledge of Google Drive and Google Workspace tools.\nStrong written, verbal, and customer service communication skills.\nFamiliarity with IT ticketing or service desk systems.\nBasic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi connectivity).\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nAssociate’s or Bachelor’s degree in IT, Information Systems, or related field preferred; equivalent practical experience accepted.\nCompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Apple Certified Support Professional (ACSP), or similar certification preferred.\nWhy Join Us\nYou'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. We're a collaborative, fast-moving team where curiosity is encouraged, ideas are welcomed, and great work is recognized.\nWe believe the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow.\nBenefits & Compensation\nWe believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including:\nCompetitive compensation\nFlexible work environment\nMedical, dental, and vision insurance\nUnlimited paid time off\n401(k) with company match\nCompany-paid life and disability insurance\nPaid parental leave\nA collaborative culture with autonomy and ownership\nEmployee wellness programs and additional perks\nAdditional Information\nNo agencies, please.\nWe are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.\nPlease note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs.\nAt this time, we are unable to sponsor or transfer employment visas for this position.","description_format":"text","description_chars":7109,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-11T20:36:41Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.372,"p_room":0.28,"age_days":52,"expected_fill_days":17,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/agital-it-support-coordinator","json_url":"https://alion.io/job/agital-it-support-coordinator.json","meta":{"generated_at":"2026-10-17T04:59:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670052},"rest":"https://alion.io/mcp/rest/get_company?id=670052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagital-it-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagital-it-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagital-it-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agital-it-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagital-it-support-coordinator"}]}