{"id":767711,"url":"https://alion.io/job/agital-it-support-specialist","title":"IT Support Specialist","company":{"id":670052,"name":"Agital","domain":"agital.com","url":"https://alion.io/company/agital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-24T22:43:12Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-20T04:04:41Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Us\nWe are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies-Go Fish Digital, REQ, and WDG-with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work.\nGo Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth.\nREQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next.\nWDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.\nAbout The role\nReporting to the Director, IT,you will provide reliable, skilled IT support and contribute to the overall health and efficiency of Agital’s IT environment and operations. This is an on-site role based in St. Louis, MO (West County). Working across both Mac and PC platforms and supporting Microsoft 365 and Google Drive, you will handle a broader range of technical issues than entry-level support, while also assisting with systems administration tasks and IT projects. The primary responsibilities of your role will be to:\nSupport a 100% remote workforce.\nServe as an escalation point for Level 1 issues and independently resolve Level 1/2 support requests.\nStay abreast of a dynamic IT support backlog ensuring efficient and effective delivery of services.\nSupport endpoint management, security, and compliance for Mac and PC devices.\nAssist in administering Microsoft 365 and Google Workspace environments.\nAssist in administering a variety of third-party many SaaS applications for productivity and work management.\nParticipate in IT projects, system migrations, and process improvement initiatives.\nHelp develop and maintain IT documentation, runbooks, and standard operating procedures.\nSupport the L1 team occasionally with onboarding and offboarding, including device setup and access provisioning and shipping and receiving of all devices.\nEscalate unresolved issues within the team in a timely and organized manner.\nWhat You'll Do\nProvide Level 1 and Level 2 IT support across hardware, software, services, networking, and access management.\nDeploy, configure, image, and troubleshoot Mac and PC endpoints for employees.\nAdminister user accounts, licenses, and access in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Azure AD/Entra ID) and Google Workspace.\nMonitor endpoint security and compliance, supporting EDR/MDR, MDM, and patch management efforts.\nAssist the IT Systems Administrator in executing IT projects, migrations, and infrastructure tasks.\nDevelop and maintain technical documentation, SOPs, and internal knowledge base articles.\nSupport asset lifecycle management including procurement, inventory, and disposal.\nCoordinate and assist with employee onboarding and offboarding from an IT perspective.\nParticipate in vendor interactions under the direction of the IT Systems Administrator.\nIdentify trends in support tickets and escalate systemic issues with proposed solutions.\nKey Functions\nLevel 1/2 support and service desk operations.\nMac and PC deployment, management, patching and troubleshooting.\nMicrosoft 365 and Google Workspace administration.\nEndpoint security, MDM, and patch management support.\nIT asset lifecycle management.\nPatching and updates for third-party software.\nIT documentation, SOPs, and knowledge base management.\nIT project support and change management.\nWhat You'll Bring\nYou will bring these qualities to the table:\nExceptional written, verbal, and customer service skills with a professional, employee-first attitude.\nStrong diagnostic and troubleshooting skills and ability to resolve issues across Mac (macOS) and PC (Windows) environments.\nExperience supporting Microsoft 365 and Google Drive in a corporate environment.\nA methodical, quality-focused approach: plan, test, validate, and deploy.\nComfort working within an IT ticketing system and managing a queue of requests with varying priorities.\nA collaborative, team-oriented mindset with an interest in growing into a more senior IT role.\nHigh level of personal integrity and the ability to handle confidential information with appropriate judgment and discretion.\nA proactive, solutions-oriented approach to identifying recurring issues and proposing permanent solutions.\nWhat You'll Need\n2+ years of experience in an IT support, help desk, or systems technician role.\nDemonstrated hands-on experience supporting and deploying both Mac (macOS) and PC (Windows) platforms.\nSolid working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Azure AD/Entra ID).\nSolid working knowledge of Google Drive and Google Workspace.\nExperience with a MDM and RMM platforms (e.g., Jamf, Intune, NinjaOne, or similar) including update and patch management preferred.\nStrong written, verbal, and customer service communication skills.\nFamiliarity with IT service management principles and a ticketing system.\nUnderstanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi connectivity).\nAbility to prioritize and manage a varied workload with minimal supervision.\nAssociate’s or Bachelor’s degree in IT, Information Systems, or related field preferred; equivalent practical experience accepted.\nCompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Apple Certified Support Professional (ACSP), or similar certification preferred.\nWhy Join Us\nYou'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. We're a collaborative, fast-moving team where curiosity is encouraged, ideas are welcomed, and great work is recognized.\nWe believe the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow.\nBenefits & Compensation\nWe believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including:\nCompetitive compensation\nFlexible work environment\nMedical, dental, and vision insurance\nUnlimited paid time off\n401(k) with company match\nCompany-paid life and disability insurance\nPaid parental leave\nA collaborative culture with autonomy and ownership\nEmployee wellness programs and additional perks\nAdditional Information\nNo agencies, please.\nWe are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.\nPlease note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs.\nAt this time, we are unable to sponsor or transfer employment visas for this position.","description_format":"text","description_chars":7697,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-11T20:36:41Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.28,"age_days":55,"expected_fill_days":19,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/agital-it-support-specialist","json_url":"https://alion.io/job/agital-it-support-specialist.json","meta":{"generated_at":"2026-10-20T04:21:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670052},"rest":"https://alion.io/mcp/rest/get_company?id=670052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagital-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagital-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagital-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agital-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagital-it-support-specialist"}]}