{"id":2350813,"url":"https://alion.io/job/agl-africa-global-logistics-client-operations-managers-mf","title":"CLIENT OPERATIONS MANAGERS M/F","company":{"id":1980621,"name":"Africa Global Logistics","domain":"aglgroup.com","url":"https://alion.io/company/aglgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"C","score":64,"open_postings":345,"ghost_share":0.594,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T12:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-26T21:14:39Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"General information\n\nCLIENT OPERATIONS MANAGERS M/F\n\nGeneral informations\n Integrated Logistics Services - Tilenga Limited, a subsidiary of Africa Global Logistics (U) Limited, is committed to fulfilling its Oil and Gas contractual obligations in East Africa, particularly Uganda. As part of the MSC Group, a global leader in shipping and logistics, AGL stands as Africa's reference multimodal logistics operator. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in tailored port, maritime, logistics, and rail solutions.\nOur legacy, rooted in pioneering firms like SDV, SAGA, and SOCOPAO, was revitalized following their acquisition by the Bolloré Group in 1986. As of December 21, 2022, AGL operates under full ownership of the MSC family, enhancing our ability to drive growth across the continent through Africa’s first integrated logistics network.\nWith over a century of expertise and a dedicated team of more than 23,000 employees in 50 countries, AGL delivers innovative and customized logistics solutions essential for sustainable transformation in Africa. Our commitment to excellence empowers businesses and communities alike.\nAre you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us to make a significant impact as we shape the future of logistics on the continent!\n Job description\n Job Title\n FREIGHT FORWARDING OPERATIONAL EXCELLENCE\nCLIENT OPERATIONS MANAGERS M/F\nContract Type\n PERMANENT\nJob Location\n Africa, Uganda, KAMPALA\nWorking Hours\n Full time\nMission Description\n Role Purpose\nLead the day-to-day delivery of logistics services for an assigned client portfolio. The Client Operations Manager guides the operations team, maintains service quality, and monitors commercial performance from receipt of client instructions through file completion and invoicing.\nKey Responsibilities\nTeam Leadership\n- Allocate work, monitor workloads and deadlines, and set clear expectations.\n- Coach team members, review performance, and support their development.\n- Coordinate approved recruitment and induction with HR and the relevant manager.\n- Apply people-management procedures and ensure effective handovers.\nClient Service\n- Manage operational communication with clients and understand their service requirements.\n- Review client instructions against approved quotations, tariffs and agreed requirements; obtain any missing information before processing.\n- Provide regular progress updates and promptly communicate operational issues.\n- Coordinate with Sales on new clients, services or changes requiring quotations, and support Credit Control with payment follow-up when needed.\nOperations and File Management\n- Monitor files from opening to completion, confirm readiness, and escalate credit or approval concerns.\n- Allocate tasks, track progress, and ensure physical documents and system records are complete and accurate.\n- Ensure procedures are followed, resolve issues within the role's authority, and select suppliers in line with approved quotations and client preferences.\n- Maintain orderly records and ensure files are archived at least monthly.\nCommercial Control and Reporting\n- Monitor work against approved quotations, expected gross margins and disbursements.\n- Review supplier costs, client invoices and supporting documents before approval or submission.\n- Track costs against the unit budget and alert the relevant manager and Sales to quotation or profitability concerns.\n- Prepare or review reports on file progress, service performance, costs and agreed performance measures.\nEscalation and Improvement\n- Resolve operational issues within the role's scope and promptly escalate risks affecting service, invoicing, clients or business performance.\n- Recommend practical improvements to processes, controls, systems and resources.\n Profile\n Qualifications and Experience\nAt least five years of experience in clearing and forwarding, freight forwarding or logistics operations.\nExperience coordinating or supervising an operations team and managing client service delivery is an advantage.\nA relevant diploma or degree in logistics, supply chain, business or a related field is an advantage. Required Skills and Competencies\nStrong written and verbal communication, including professional client correspondence and service updates.\nClient relationship management, planning, coordination and follow-through.\nGood attention to detail in documentation, system updates, invoicing and cost review.\nSound problem-solving, prioritisation and escalation judgement.\nAbility to lead, coach and collaborate with a team and colleagues across departments.\nGood working knowledge of Microsoft Office, email and relevant business systems. Key Working Relationships\nInternal: Relevant Department Manager, Client Operations team, Sales or Commercial, Operations, Finance, Credit Control and HR.\nExternal: Assigned clients and approved suppliers or service providers. Systems and Tools\nBusiness systems and reports used by the assigned unit, such as QlikView, SPOT or WAY where applicable; Microsoft Office and email; Standard Operating Procedures; monthly cost reports; and relevant HR tools and documents. Key Performance Areas\nTimely, accurate and compliant processing of client files.\nQuality and timeliness of client updates and issue resolution.\nAccuracy of file documentation, system records, invoices and disbursements.\nControl of unit costs and delivery against agreed gross-margin expectations.\nTeam performance, development and completion of required reporting.","description_format":"text","description_chars":5585,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-12T13:47:58Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.9,"age_days":13,"expected_fill_days":37,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/agl-africa-global-logistics-client-operations-managers-mf","json_url":"https://alion.io/job/agl-africa-global-logistics-client-operations-managers-mf.json","meta":{"generated_at":"2026-10-26T23:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1980621},"rest":"https://alion.io/mcp/rest/get_company?id=1980621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagl-africa-global-logistics-client-operations-managers-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagl-africa-global-logistics-client-operations-managers-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagl-africa-global-logistics-client-operations-managers-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agl-africa-global-logistics-client-operations-managers-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagl-africa-global-logistics-client-operations-managers-mf"}]}