Operations Controller M/F

General information

Operations Controller M/F

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.

AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

Join AGL, the leading multimodal logistics operator on the African continent!

Job description

Job Title

FREIGHT FORWARDING OPERATIONS

Operations Controller M/F

Contract Type

FIXED TERM CONTRACT

Job Location

Africa, Kenya, NAIROBI

Working Hours

Full time

Mission Description

1. Supervise Fleet Planners to ensure effective daily planning, vehicle allocation, and timely dispatch of transport operations.

2. Coordinate daily transport activities to ensure planned trips are executed efficiently while achieving operational KPIs.

3. Monitor fleet utilization, vehicle availability, and driver productivity to maximize operational efficiency.

4. Review transport schedules and make adjustments based on operational priorities, customer requirements, and fleet availability.

5. Coordinate with the Workshop to minimize downtime and ensure timely availability of serviceable vehicles.

6. Monitor trip execution, loading, dispatch, delivery performance, turnaround times, and vehicle movements.

7. Manage operational disruptions including vehicle breakdowns, accidents, traffic delays, and customer emergencies by implementing contingency plans.

8. Monitor fleet performance indicators including fleet utilization, trip completion, turnaround time, detention, demurrage, and vehicle productivity.

9. Ensure compliance with transport legislation, company policies, safety procedures, and customer service standards.

10. Review and approve daily transport plans prepared by Fleet Planners before execution.

11. Coordinate driver deployment, leave schedules, shift planning, and operational manpower requirements.

12. Liaise with customers, shipping lines, depots, and internal stakeholders to resolve operational challenges promptly.

13. Review operational reports and provide daily, weekly, and monthly performance reports to Management.

14. Coach, mentor, and evaluate Fleet Planners to ensure continuous improvement in planning quality and operational performance.

15. Lead operational meetings and communicate priorities, challenges, and performance expectations to the planning team.

16. Ensure all transport documentation is completed accurately and submitted within the required timelines.

17. Perform any other duties assigned by the Fleet & Transport Solutions Manager.

Profile

• Results-oriented.
• Strong leadership skills.
• Team player with excellent interpersonal skills.
• Highly organized and proactive.
• Resilient under pressure.
• Strong customer focus.
• High ethical standards and integrity.
• Excellent planning and coordination abilities.
• Continuous improvement mindset. QUALIFICATIONS
• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration, or a related field.
• Diploma in Transport & Logistics or Supply Chain Management will be considered with relevant experience.
• Professional qualification in Transport, Logistics, Fleet Management, or Supply Chain Management is an added advantage.