{"id":2837199,"url":"https://alion.io/job/agni-systems-customer-churn-retention-analyst","title":"Customer Churn & Retention Analyst","company":{"id":4436118,"name":"Agni Systems","domain":"agni.com","url":"https://alion.io/company/agni-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":21000,"period":"year","method":null,"sample_n":8885},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T11:29:00Z","employer_posted_date":null,"last_verified_at":"2026-10-05T11:29:00Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"We are currently seeking a highly motivated and dynamic team player to join our team as an Executive/Sr. Executive. Candidates should have 2-5 years of working experience in Customer Churn & Retention Analyst in the ISP industry.\n\nResponsibilities & ContextAgni Systems PLC, one of Bangladesh’s most trusted ISO-certified and innovative ISPs, has maintained over 30 years of nationwide industry leadership. To support our continued growth, we are seeking an experienced in Customer Churn & Retention Analyst will be responsible for analyzing customer churn, identifying the key reasons behind customer cancellations and inactivity, and developing data-driven strategies to improve customer retention, reduce revenue loss, and increase customer lifetime value across retail and reseller-based Internet services.\nKey Responsibilities\nCustomer Churn & Data Analysis\nMonitor and analyze customer churn, disconnection, suspension, downgrade, and inactivity trends.\nIdentify key churn drivers including service quality, price, competitor offers, customer complaints, payment issues, relocation, and network availability.\nDevelop regular churn, retention, and customer movement reports for Management.\nSegment customers based on usage, tenure, ARPU, payment behavior, complaints, and churn risk.\nIdentify high-value and high-risk customers requiring proactive retention initiatives.\nAnalyze customer lifecycle and identify critical points where customers are likely to churn.\nRetention & Customer Recovery\nDevelop and implement proactive customer retention and win-back strategies.\nCoordinate with Customer Service, NOC, Sales, Billing, Collection, and Technical teams to address churn-related issues.\nFollow up with customers who have requested disconnection or shown signs of churn and identify opportunities for retention.\nDevelop customer-specific retention offers, service solutions, upgrades, and recovery initiatives in coordination with Management.\nMonitor the effectiveness of retention campaigns and recommend improvements.\nMaintain a structured database of churn reasons, retention actions, and customer recovery outcomes.\nISP Retail & Reseller Analysis\nAnalyze churn and retention performance by retail sales channel, territory, package, reseller, and customer segment.\nIdentify resellers or sales channels with unusually high churn rates and recommend corrective actions.\nMonitor reseller-level customer acquisition, retention, disconnection, and revenue trends.\nWork closely with Reseller Support and Sales teams to improve customer retention within reseller portfolios.\nAnalyze customer migration between packages, resellers, service areas, and competitors where relevant.\nRevenue & Business Analytics\nAnalyze the impact of customer churn on revenue, ARPU, subscriber base, and customer lifetime value.\nPrepare churn forecasts and identify potential revenue risks.\nTrack KPIs such as Gross Churn, Net Churn, Retention Rate, ARPU, Customer Lifetime Value, Reactivation Rate, and Win-Back Rate.\nConduct campaign and offer performance analysis to measure retention ROI.\nProvide data-driven recommendations to Management for pricing, packages, service quality, and customer engagement.\nReporting & Management Support\nPrepare daily, weekly, and monthly churn and retention dashboards/reports.\nPresent key findings, trends, root causes, and recommendations to Management.\nMaintain accurate churn databases and ensure data consistency across CRM, billing, and customer management systems.\nDevelop actionable dashboards and reports using Excel, Power BI, or other analytical tools.\nSupport Management in strategic decision-making related to customer retention, revenue protection, and business growth.\n\nEducationBachelor of Business Administration (BBA) in Marketing\nBachelor of Science (BSc) in Computer Science & Engineering\n\nExperience6 to 10 years\nThe applicants should have experience in the following business area(s): ISP\n\nAdditional RequirementsAge 30 to 36 years\n Strong analytical and problem-solving skills.\n\nExcellent knowledge of MS Excel, including Pivot Tables, advanced formulas, dashboards, and data analysis.\n\nKnowledge of Power BI / SQL / CRM / Billing systems will be an advantage.\n\nUnderstanding of ISP customer lifecycle, broadband packages, billing, complaints, service quality, and disconnection processes.\n\nStrong understanding of customer behavior and retention strategies.\n\nAbility to convert data into actionable business insights.\n\nStrong communication, coordination, and presentation skills.\n\nAbility to work with large datasets and identify trends and patterns.\n\nStrong business acumen with a customer-centric mindset.\n\nSkillsCommunication and interpersonal skill, Customer Retention, Customer Service Quality Control, Energetic and self-motivated, Expertise on Customer Relationship Management (CRM) handling., MS Office, Proactive and Positive attitude, Problem solving and decision making, Strong analytical and problemsolving skills.\n\nCompensation & Other BenefitsCompetitive compensation package.\n\nLeadership opportunity in a prominent technology-driven company.\n\nA dynamic and collaborative work environment.\n\nOpportunities for growth and contribution to national/international-level digital initiatives.\n\nOther benefits as per company policy.\n\nEmployment status: Full Time\nWorkplace: Work at office\nVacancies: 2\nSalary: Negotiable\nJob location: Dhaka (Gulshan)","description_format":"text","description_chars":5398,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T07:21:15Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.726,"p_room":0.55,"age_days":29,"expected_fill_days":22,"reasons":["seen:29","win:tail","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/agni-systems-customer-churn-retention-analyst","json_url":"https://alion.io/job/agni-systems-customer-churn-retention-analyst.json","meta":{"generated_at":"2026-11-05T00:23:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436118},"rest":"https://alion.io/mcp/rest/get_company?id=4436118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagni-systems-customer-churn-retention-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagni-systems-customer-churn-retention-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagni-systems-customer-churn-retention-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agni-systems-customer-churn-retention-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagni-systems-customer-churn-retention-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2837199}},{"tool":"search_jobs","arguments":{"company":"agni.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2837199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}