{"id":2047400,"url":"https://alion.io/job/agora-refreshments-account-manager-atx","title":"Account Manager - ATX","company":{"id":669874,"name":"Agora Refreshments","domain":"agorarefreshments.com","url":"https://alion.io/company/agorarefreshments","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1127},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agora","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:14:28Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-19T16:38:46Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Agora Refreshments\nAgora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.\nWe’re looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you’ll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you’re adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you’re exactly who we want on board.\nAgora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.\nAgora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.\nUpon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.\nAccount Manager\nLocation: Austin, Texas (Hybrid)\nDepartment: Customer Success\nReports To: Director of Customer Success\nClassification: Non-Exempt (Hourly)\nBuild Relationships. Drive Growth. Deliver Exceptional Service.\nAt Agora Refreshments, we're redefining workplace refreshment experiences through premium coffee, water, pantry, micro-market, and breakroom solutions. As we continue to grow, we're looking for an experienced and customer-focused Account Manager to strengthen client relationships, support customer retention, and identify opportunities for growth within our existing customer base.\nAs an Account Manager, you will serve as the primary relationship owner for a portfolio of customers, working closely with Operations, Service, and Customer Support teams to ensure an exceptional customer experience.\nCompensation\nBase Pay: $75,000 annually ($36.06/hour)\nTarget Incentive Opportunity: $25,000 annually\nTarget On-Target Earnings (OTE): $100,000 annually\nThis position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable federal, state, and local wage and hour laws.\nWhat You'll Do\nManage Customer Relationships\nServe as the primary point of contact for assigned customer accounts.\nConduct regular customer meetings, site visits, and business reviews.\nBuild trusted relationships with key customer contacts and decision-makers.\nProactively identify customer needs and advocate for solutions.\nDrive Customer Retention & Growth\nMaintain high levels of customer satisfaction and engagement.\nIdentify opportunities to expand customer partnerships through additional products and services.\nPresent recommendations related to service enhancements, equipment upgrades, and workplace refreshment solutions.\nSupport renewal discussions and long-term account planning.\nEnsure Service Excellence\nRespond to customer concerns and escalations with urgency and professionalism.\nPartner with Operations, Service, and Customer Support teams to resolve issues.\nMonitor service trends and recommend improvements.\nHelp ensure customers experience a seamless partnership with Agora Refreshments.\nConduct Business Reviews\nAnalyze account performance, service history, and customer trends.\nLead Quarterly Business Reviews (QBRs) and strategic customer discussions.\nMaintain accurate customer records, activities, and opportunities within HubSpot.\nMonitor account health and identify potential risks.\nRequired Qualifications\nTwo (2) or more years of experience in Account Management, Customer Success, Client Services, Business Development, Sales, or a related field.\nStrong relationship-building and communication skills.\nExcellent organizational, problem-solving, and time management abilities.\nExperience managing multiple customer relationships simultaneously.\nProficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.\nValid driver's license and ability to travel throughout the Austin market.\nPreferred Qualifications\nExperience in office coffee, food and beverage, workplace services, hospitality, vending, micro-market, or route-based service industries.\nFamiliarity with service-delivery and inventory-driven business models.\nExperience supporting small and mid-sized business customers.\nExperience conducting business reviews and customer retention planning.\nWhat Success Looks Like\nStrong customer retention and renewal performance.\nGrowth within existing customer accounts.\nHigh customer satisfaction and engagement.\nEffective management of customer concerns and escalations.\nAccurate CRM documentation and account planning.\nStrong cross-functional collaboration with Operations and Customer Support teams.\nBenefits\nEligible employees may participate in company-sponsored benefit programs, including:\nMedical, Dental, and Vision Insurance\nCompany Paid Life and AD&D insurance\n401(k) with Company Match\nPaid Time Off (PTO)\nPaid Holidays\nEmployee Assistance Program \nBenefits are subject to plan terms, eligibility requirements, and company policies.\nWork Environment\nHybrid position with regular travel to customer locations throughout the Austin metropolitan area.\nFrequent interaction with customers in office, warehouse, breakroom, and workplace environments.\nOccasional participation in customer events, installations, and special projects.\nRegular use of computers, phones, CRM systems, and other standard office equipment.\nPhysical Requirements\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.\nFrequently communicate with customers, colleagues, and business partners in person, by phone, video conference, and email.\nRegularly operate a computer and other standard office equipment.\nFrequently travel to customer locations throughout the assigned territory.\nOccasionally move, transport, or position materials weighing up to 25 pounds.\nRemain stationary or move throughout office, warehouse, and customer environments for extended periods.\nOccasionally inspect equipment, displays, refreshment stations, or customer installations.\nJoin us in helping create exceptional workplace experiences while building long-term customer partnerships that drive growth and 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