{"id":4312602,"url":"https://alion.io/job/agraya-team-lead-it-helpdesk-mfd","title":"Team Lead IT Helpdesk (m/f/d)","company":{"id":1900923,"name":"Agraya","domain":"agraya.com","url":"https://alion.io/company/agraya","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cologne, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2026-11-04T08:18:25Z","employer_posted_date":null,"last_verified_at":"2026-11-04T08:18:25Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"About us:\nAgraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.\nOur goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignitywhere farmers of every scale thrive as empowered partners in shaping a sustainable future.\nWe are looking for a Team Lead IT Helpdesk (m/f/d) working 39h/week to start immediately.\n\nWhat you will do:\nEnsure efficient and timely resolution of IT issues by leading and managing the team, while improving overall user satisfaction through streamlined processes and support\nOversee resolution of technical issues while maintaining clear communication, ensuring prompt and quality service that meets user expectations\nEnsure seamless communication and collaboration, facilitating efficient issue resolution and support\nOversee support for Agraya users and second-level assistance for clients\nConduct research and suggest new applications to enhance internal processes and simplify users' daily tasks\n\nWhat we are looking for:\nDegree in the field of computer science, information technology; or equivalent\n5 years of practical experience in a related field and 2 years of experience in managing employees\nExpertise in diagnosing and resolving software, hardware, and network issues\nKnowledge of operating systems and common enterprise software (e.g., Microsoft 365, Active Directory)\nProficient in English (C1 level)\n\nWhat you can expect from us:\nFlexible working hours & mobile office options (within Germany) for a healthy work-life-balance\nDiverse, values-driven team committed to making farming safer and more sustainable\nPersonal and professional growth through continuous learning and ownership culture\nFree public transport with \"Deutschlandticket\"\nExclusive employee discounts (Corporate Benefits)\nHealth & well-being programs for body & mind (Urban Sports Club / Open Up)\nCentral office location in downtown Cologne\n\nInterested?\nTo get a better insight into our vision with Agraya, you are welcome to watch this video: https://www.youtube.com/watch?v=VaOdp3yDhQc . We will be happy to read your motivation letter and CV. Please apply via our online form and make sure you submit your documents in English.\nIn case of any questions, please contact:\n\nLena Steinbach\n\n\nAgraya GmbH\nSpichernstrasse 55\n50672 Köln\nhttps://agraya.com/","description_format":"text","description_chars":2609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T12:54:19Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":1,"age_days":10,"expected_fill_days":30,"reasons":["seen:10","win:early"],"computed_at":"2026-11-14T14:33:30Z"},"pay":null,"html_url":"https://alion.io/job/agraya-team-lead-it-helpdesk-mfd","json_url":"https://alion.io/job/agraya-team-lead-it-helpdesk-mfd.json","meta":{"generated_at":"2026-11-14T14:33:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1900923},"rest":"https://alion.io/mcp/rest/get_company?id=1900923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagraya-team-lead-it-helpdesk-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagraya-team-lead-it-helpdesk-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagraya-team-lead-it-helpdesk-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agraya-team-lead-it-helpdesk-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagraya-team-lead-it-helpdesk-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4312602}},{"tool":"search_jobs","arguments":{"company":"agraya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4312602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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