{"id":3353953,"url":"https://alion.io/job/agropur-customer-experience-transformation-project-manager","title":"Customer Experience Transformation Project Manager","company":{"id":1992680,"name":"Agropur","domain":"agropur.com","url":"https://alion.io/company/agropur-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":382},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T12:37:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Type:\nRegularPeople are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.\nAt Agropur, accountability means owning challenges and taking concrete action to achieve results.\nReady to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to create a simpler, more efficient, and more innovative customer experience.\nAn environment that empowers you to take action:\nRecognition of years of service for vacation calculation;\nFlexible group insurance plan including telemedicine services;\nEmployee assistance program;\nAnnual bonus\nOpportunities to invest in yourself (career development, etc.);\nPension plan with company contributions;\nSalary scale 006: $ : 100 900 to $126 100 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)\nWhat you’ll be responsible for each day:\nLead the customer experience transformation by bringing the CX roadmap to life through high-impact strategic initiatives.\nManage multiple transformation projects simultaneously, from developing business cases through implementation.\nTranslate business needs into concrete solutions, with clear objectives, deliverables, and measurable outcomes.\nAct as a key partner between business and IT teams to implement customer-facing technologies, as well as automation and artificial intelligence solutions.\nEngage cross-functional teams by collaborating with IT, Customer Service, Supply Chain, Distribution, Warehousing, and external partners.\nRedesign and simplify processes to improve operational efficiency and the customer experience.\nEnsure end-to-end project success by managing timelines, budgets, governance, risks, and alignment with business priorities.\nDrive change and adoption across teams by developing adoption strategies and facilitating workshops, training sessions, and engagement activities.\nCommunicate the progress and impact of the transformation clearly, transparently, and in a way that engages stakeholders.\nMeasure the value delivered by tracking key indicators related to adoption, customer experience, operational efficiency, and business outcomes.\nLeverage data and analytics to optimize initiatives, guide decision-making, and prioritize investments.\nThe individual who will own this role:\nBachelor’s degree in Business Administration, Finance, Strategy, Project Management, or a related field.\n8 to 10 years of experience leading complex business transformation, digital transformation, customer experience, or technology implementation programs.\nStrong experience managing large-scale, cross-functional projects, with a strong business perspective.\nDemonstrated ability to influence, engage, and align stakeholders across different levels of the organization.\nHands-on experience in change management and employee engagement within a transformation environment.\nExcellent analytical, problem-solving, and communication skills, including the ability to effectively communicate with senior leadership.\nAbility to navigate a complex, matrixed, multicultural, and fast-changing environment with agility.\nProfessional proficiency in French and English, both written and spoken, to effectively collaborate with stakeholders across the organization.\nQualifications that will set you apart:\nStrong knowledge of project management, governance, and portfolio management methodologies.\nExperience in continuous improvement and change management.\nAn environment that values engagement and encourages everyone to take initiative.\nAgropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.\nIn this text, the use of the masculine gender to designate persons is intended only to lighten the text.","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T19:25:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/agropur-customer-experience-transformation-project-manager","json_url":"https://alion.io/job/agropur-customer-experience-transformation-project-manager.json","meta":{"generated_at":"2026-10-29T16:32:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1992680},"rest":"https://alion.io/mcp/rest/get_company?id=1992680"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagropur-customer-experience-transformation-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagropur-customer-experience-transformation-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagropur-customer-experience-transformation-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agropur-customer-experience-transformation-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagropur-customer-experience-transformation-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3353953}},{"tool":"search_jobs","arguments":{"company":"agropur.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3353953},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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