{"id":3802727,"url":"https://alion.io/job/agsi-customer-support-associate","title":"Customer Support Associate","company":{"id":4459622,"name":"AGSI","domain":"agsi.co","url":"https://alion.io/company/agsi-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T12:11:51Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T07:25:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location:BGC, Taguig City\nSchedule:Night Shift, Full Onsite\nWhen you join AGSI, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.\nWhat’s in it for You?\nWe don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy:\nAttendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.\n30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.\nHMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.\nGroup Life Insurance for your peace of mind.\nRegular Work Schedule with Weekends Off, so you can enjoy balance and predictability.\nGreat Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.\nHere, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.\n\nWhat We’re Looking For\nFresh graduates / career shifters are welcome; prior experience is a plus but not required.\nComfortable handling phone calls and interacting with clients.\nGood communication skills, both written and verbal.\nDetail-oriented with the ability to stay organized.\nBasic computer skills, including email and web-based applications.\nWillingness to learn and adapt to client-specific billing processes.\nKey Responsibilities\nMake outbound calls to schedule, confirm, and remind patients of the appointments.\nReceive inbound calls and assist patients with scheduling, rescheduling, or canceling appointments.\nVerifying patient insurance coverage and eligibility\nVerify and update patient information in the system.\nAnswer basic patient inquiries or route calls to appropriate practice.\nFollow scheduling protocols and insurance guidelines as needed.\nCommunicate professionally and empathetically with patients.\nMaintain accurate records of all communication and scheduled appointments.\nAdhere to HIPAA and privacy regulations at all times.","description_format":"text","description_chars":2068,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-05T12:11:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:3","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/agsi-customer-support-associate","json_url":"https://alion.io/job/agsi-customer-support-associate.json","meta":{"generated_at":"2026-11-06T07:58:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4459622},"rest":"https://alion.io/mcp/rest/get_company?id=4459622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fagsi-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fagsi-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fagsi-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/agsi-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fagsi-customer-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3802727}},{"tool":"search_jobs","arguments":{"company":"agsi.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3802727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}