{"id":2989615,"url":"https://alion.io/job/ahadu-bank-operations-manager","title":"Operations Manager","company":{"id":3897944,"name":"Ahadu Bank","domain":"ahadubank.com","url":"https://alion.io/company/ahadu-bank","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":null,"sample_n":19148},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T07:59:06Z","employer_posted_date":null,"last_verified_at":"2026-10-21T07:59:06Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary\n\nA Bank Operations Manager oversees daily branch or department workflows, manages teller and support staff, enforces internal controls, and ensures compliance with financial regulations. They balance cash management, resolve complex customer issues, and optimise service delivery to reduce risk and cut costs.\n\nKey Duties and Responsibilities\n\nOversee daily banking operations to ensure efficient, accurate, and timely service delivery.\n\nSupervise teller and support staff, coordinate daily activities, and monitor operational performance.\n\nEnsure compliance with banking regulations, internal policies, operational procedures, and established control measures.\n\nMonitor cash management activities and ensure the accuracy of cash handling, transactions, and reconciliations.\n\nIdentify operational risks, strengthen internal controls, and take appropriate action to address discrepancies.\n\nHandle complex customer issues and support the resolution of service-related complaints.\n\nReview operational reports and recommend improvements to enhance efficiency, reduce costs, and minimise risk.\n\nSupport staff development and ensure that employees follow established banking procedures and service standards.\n\nEducational Qualifications\n\nBSc or BA degree in Accounting, Economics, Management, Business Administration, Banking and Finance, or related fields.\n\nExperience Requirements\n\nAt least 8 years of experience in a relevant position in the banking industry.\n\nA minimum of 1 year of experience as a Branch Manager I or in an equivalent position.\n\nRequired Skills and Competencies\n\nStrong knowledge of banking operations, internal controls, and regulatory compliance.\n\nLeadership and staff supervision skills.\n\nStrong analytical, problem-solving, and decision-making abilities.\n\nExcellent customer service and communication skills.\n\nAbility to identify operational risks and implement effective controls.\n\nStrong organisational skills and attention to 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