{"id":1943756,"url":"https://alion.io/job/aham-asset-management-manager-applications-devops","title":"Manager, Applications DevOps","company":{"id":706959,"name":"AHAM Asset Management","domain":"aham.com.my","url":"https://alion.io/company/aham-asset-management","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2444},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T04:58:15Z","employer_posted_date":null,"last_verified_at":"2026-10-06T04:58:15Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Position Objective:\nLead and manage application support and production operations to ensure system stability, service excellence, operational efficiency, and audit readiness. Oversee incident management, user access governance, stakeholder communication, and support service delivery while leading a team of engineers through effective task delegation, workload management, and performance monitoring. Drive continuous improvement through automation, AI-powered tools, and collaboration with engineering teams to enhance platform reliability and business outcomes.\n\nKey Responsibilities\n1. Team Leadership & Workforce Management\nLead, mentor, and manage a team of senior and junior support engineers and DevOps professionals.\nAssign, prioritize, and monitor tasks to ensure clear ownership, accountability, and timely delivery.\nBalance workload effectively across team members based on skills, experience, capacity, and business priorities.\nConduct daily stand-ups, operational reviews, and progress tracking sessions to ensure visibility of incidents, projects, risks, and deliverables.\nEstablish performance standards, coach team members, and develop technical and leadership capabilities within the team.\nFoster a culture of accountability, collaboration, continuous learning, and operational excellence.\nEnsure SLA, OLA, and operational targets are consistently achieved.\n\n2. Production Support & Application Operations\nLead daily production support operations across business-critical systems and applications.\nOversee incident triage, prioritization, investigation, escalation, and resolution activities.\nServe as the primary escalation point for major incidents and critical production issues.\nEnsure timely communication of incidents, maintenance activities, outages, and service restoration updates to stakeholders.\nCoordinate post-incident reviews and drive preventive measures to avoid recurrence.\nMonitor system health, application performance, integrations, and operational risks.\n\n3. DevOps & Operational Excellence\nDrive DevOps best practices across application support and operational teams.\nCollaborate with engineering teams to improve deployment processes, release management, monitoring, and automation capabilities.\nIdentify opportunities to automate repetitive operational tasks and support processes.\nPromote reliability engineering practices that improve system resilience, availability, and scalability.\nEstablish operational standards, support frameworks, and governance controls.\n\n4. AI-Powered Support & Productivity\nChampion the adoption of AI-assisted tools such as GitHub Copilot, Microsoft Copilot, and AI-driven monitoring and analytics solutions.\nLeverage AI technologies to accelerate:\nIncident analysis and triage\nRoot cause investigations\nBug identification and resolution\nBusiness logic troubleshooting\nDocumentation and knowledge base creation\nEstablish governance and best practices for secure and responsible AI usage in accordance with organizational policies and regulatory requirements.\nContinuously identify opportunities to improve team productivity through AI and automation.\n\n5. Business Analysis & Problem Management\nDevelop a strong understanding of business processes and system functionality to effectively diagnose complex issues.\nAnalyze incidents across application, data, infrastructure, and integration layers to identify root causes.\nProactively identify recurring problems, operational risks, and service improvement opportunities.\nDrive problem management initiatives to improve platform stability and user experience.\nTranslate technical issues into business impacts and communicate effectively with stakeholders.\n\n6. Documentation, Governance & Compliance\nEnsure complete, accurate, and up-to-date documentation of incidents, operational procedures, knowledge articles, and runbooks.\nOversee user access management, including provisioning, reviews, approvals, and de-provisioning.\nManage audit activities and ensure operational compliance with internal controls and regulatory requirements.\nMaintain audit readiness by ensuring appropriate documentation, evidence retention, and adherence to policies.\nEstablish and monitor governance processes across support operations.\n\n7. Data Integration & Batch Operations\nEnsure operational readiness and stability of data integration, ETL, API, and batch processing activities.\nMonitor and manage data pipelines, scheduled jobs, and system interfaces.\nCoordinate investigations and resolutions for data-related incidents.\nCollaborate closely with business, product, infrastructure, and engineering teams to ensure seamless end-to-end operations.\n\nJob Requirements:\n\nEducation\nBachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.\nRelevant professional certifications are an advantage.\n\nExperience\nMinimum 8 years of experience in Application Support, Production Support, DevOps, or IT Operations.\nMinimum 3 years of people management experience leading technical teams.\nProven experience managing incident response, service operations, and production environments.\nStrong experience in stakeholder management and business engagement.\nExperience managing support engineers across varying levels of seniority.\nHands-on experience with access governance, audit support, compliance reviews, and operational controls.\nExperience supporting cloud-based, on-premise, and hybrid technology environments.\nExperience managing APIs, integrations, ETL processes, batch operations, and enterprise applications.\nDemonstrated success in using AI-enabled tools to improve operational efficiency and support effectiveness.\n\nTechnical Knowledge\nApplications & Systems\nApplication Support and Production Operations\nIncident, Problem, Change, and Release Management\nITIL Framework and Best Practices\nService Monitoring and Observability\n\nCloud & Infrastructure\nAWS (Primary)\nMicrosoft Azure\nMicrosoft 365\nHybrid Cloud and On-Premise Environments\n\nDatabase Technologies\nMicrosoft SQL Server\nMySQL\nOracle Database\nSnowflake\n\nIntegration & Data Platforms\nSSIS\nMicrosoft Fabric\nMatillion\nTalend\nREST APIs and Web Services\n\nTools & Platforms\nClickUp\nJira\nServiceNow\nGitHub\nAzure DevOps\nMonitoring and Log Analytics Tools\n\nAI & Automation\nGitHub Copilot\nMicrosoft Copilot\nAI-powered Monitoring & Analytics Solutions\nWorkflow Automation Tools\n\nLeadership Competencies\nStrong people leadership and team management capabilities.\nExcellent delegation, prioritization, and workload management skills.\nStrong stakeholder engagement and communication abilities.\nAbility to remain calm and decisive during critical incidents.\nProven coaching, mentoring, and talent development capabilities.\nResults-oriented with strong accountability and ownership mindset.\nStrategic thinker who can balance short-term operational needs with long-term improvements.\n\nCore Competencies\nAnalytical and critical thinking\nStructured problem solving\nBusiness acumen\nCustomer-centric mindset\nOperational excellence\nContinuous improvement\nChange leadership\nRisk management\nCross-functional collaboration\nInnovation and AI adoption\n\nSuccess Measures\nThe successful incumbent will be measured on:\n\nProduction system availability and stability\nIncident resolution and SLA performance\nTeam productivity and engagement\nAudit and compliance outcomes\nUser access governance effectiveness\nReduction of recurring incidents\nOperational automation achievements\nAI adoption and productivity improvements\nStakeholder satisfaction\nContinuous service improvement initiatives\n\nAt AHAM Capital, people are its greatest assets. We value diversity and inclusivity. To us, this means bringing together a group of qualified professionals with a varied range of skillset and experiences into a fair and respectful workplace to harness the strengths of cultural and individual differences for the accomplishment of our collective goal.\n\nWe believe in equal opportunity in employment and treating all individuals with respect and dignity. Our employment decisions are guided by an objective assessment of the candidate, irrespective of ethnicity, religion, gender, nationality and other non-merit factors.\n\nDue to the high volume of applications we are unable to acknowledge every application. If you are selected for an interview we will contact you within the next 7 days. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on our database and contact you in the future.","description_format":"text","description_chars":8546,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-06T04:58:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":45,"reasons":["seen:4","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/aham-asset-management-manager-applications-devops","json_url":"https://alion.io/job/aham-asset-management-manager-applications-devops.json","meta":{"generated_at":"2026-10-11T01:35:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2380,"day_limit":5000,"remaining_today":2620,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":706959},"rest":"https://alion.io/mcp/rest/get_company?id=706959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faham-asset-management-manager-applications-devops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faham-asset-management-manager-applications-devops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faham-asset-management-manager-applications-devops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aham-asset-management-manager-applications-devops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faham-asset-management-manager-applications-devops"}]}