Associate Account Coordinator (Order Management)

Assist Account Coordinator with sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross-departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Duties/Responsibilities

• Manage Hatch Order Entry Process for Drop Ship Orders

• Accept and book all customer orders as follows:

• Flex: Order entry via Customer Order and verify and track inbound inventory to get received.

• Custom: Accept and book customer orders, to includeverifying bookable documents are complete and accurateprior to booking

• Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.

• Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.

• Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.

• Perform other related duties as assigned and required by Customer Service Manager.

• *Other job duties as assigned

Knowledge, Skills, Abilities:

• Ability to become a trusted contact to internal and external clients.

• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.

• Strong verbal and written communication skills.

• Ability to easily build rapport at all levels with both internal and external clients

• High level of attention to detail and exceptional organizational skills

• Excellent time management and multi-tasking skills.

• Ability to adapt and react to quick changes.

• Ability to work independently on projects.

• Ability to work effectively and efficiently under pressure.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.