{"id":2048236,"url":"https://alion.io/job/ahead-client-operations-specialist-3","title":"Client Operations Specialist","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":50,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2025-08-25T15:19:25Z","employer_posted_date":"2025-08-25","last_verified_at":"2026-10-11T23:26:35Z","board_verified":true,"closed_at":null,"days_open":412,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":411},"description":"Client Operations Specialist\nThe Client Operations Specialist is responsible for assisting assigned Client Directors in protecting and increasing the Gross Profit Margin (GPM) and customer satisfaction through a heightened level of client service and daily attention. Develops and maintains strong pre and post-sales contact with assigned company Accounts in order to facilitate positive and productive long-term relationships.\n*Must be located in EST/CST*\nRoles and Responsibilities\nManage transaction lifecycle from quote to cash - identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction\nReview, manage, and maintain pipeline and forecast with assigned Client Directors. Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in Salesforce.com\nWork independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution\nAssist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account\nWork with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests\nAccept all customer orders; verify bookable documents are complete and accurate prior to booking\nCoordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts\nDevelop and maintain Client Profiles for assigned accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals.\nProvide ‘value-add’ services to assigned accounts as requested) SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process\nQualifications\nBachelor’s degree is required\n2-3 years of Sales Support preferred, in the Technology industry is preferred\nOpen to various backgrounds\n Ability to understand/analyze client needs and link them to company offerings\nIndependent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives\nHistory of working in a high volume, fast-paced sales environment required\nStrong verbal and written communication skills; ability to articulate needs\nAbility to instantly build rapport\nStrong interpersonal skills to effectively interact with all levels of internal and external clients\nOrganizational skills\nTime management ability\nAdaptable/Ability to react to situations\nAbility to work independently on projects with minimal supervision\nWork effectively and efficiently under pressure\nUnderstands general business principles\nStrong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models\nExperience with Salesforce or other CRM preferred\nOutstanding multitasking skills\nDesire to learn and understand the business process from beginning to end\nStrong work ethic with respect for work/life balance and positive work environment\nGood people skills and strong backbone to stand firm in sales-centric environment\nPositive can do 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Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.131,"p_room":0.28,"age_days":410,"expected_fill_days":64,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/ahead-client-operations-specialist-3","json_url":"https://alion.io/job/ahead-client-operations-specialist-3.json","meta":{"generated_at":"2026-10-12T01:41:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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