Incentive Operations Analyst

AHEAD is seeking a Commission Analyst to join the Insights team under Jason Jewell. This role will serve as a key business partner across Regional EVPs, Managing Directors, the Commission team, and the Enterprise Data Analytics team. The Commission Analyst will act as the connective tissue between stakeholders, helping ensure commission data is accurate, issues are resolved quickly, and reporting is translated into clear business insights and actions.

Position Summary

This person will need a strong understanding of sales commissions, excellent judgment in managing sensitive issues, and the ability to work across multiple systems and teams. The ideal candidate combines analytical rigor with strong communication, conflict resolution, and problem-solving skills. They are comfortable troubleshooting commission-related questions, navigating data across Salesforce, Power BI, and Xactly, and identifyingopportunities to automate workflows through AI-enabled tools.

Commission Support and Issue Resolution

• Serve as a primary point of coordination for commission-related questions, disputes, and troubleshooting

• Investigate commission issues by reviewing source data, plan logic, transaction history, and reporting outputs

• Partner with Regional EVPs, MDs, and the Commission team to resolve discrepancies in a timelyand professional manner

• Help identifyroot causes of recurring commission issues and recommend process improvements to reduce future exceptions

• Support accurateinterpretation of commission plans, crediting rules, and payout logic

Cross-Functional Partnership

• Act as the connective link between business leaders, the Commission team, and Enterprise Data Analytics

• Translate stakeholder questions into clear analytical requirements and actionable next steps

• Facilitate alignment across teams when issues involve multiple systems, owners, or points of view

• Use strong communicationand conflict resolution skills to de-escalate sensitive situations and drive productive outcomes

• Build credibility with field leadership by providing responsive, thoughtful, and data-backed support

Data, Reporting, and Systems

• Leverage Salesforce, Power BI, and Xactly (or similar commission tool) to analyze commission-related data and explain outcomes to stakeholders

• Validate commission-related reporting and help ensure consistency between operational systems and downstream reporting

• Monitor trends, anomalies, and exceptions that may impactpayouts, reporting accuracy, or stakeholder confidence

• Partner with Enterprise Data Analytics to improve visibility into commissions, credits, and related performance metrics

• Document business rules, recurring issues, and resolution patterns to improve organizational knowledge

Automation and Continuous Improvement

• Identifyopportunities to streamline commission workflows, issue tracking, and stakeholder communication

• Leverage AI tools to support automation, investigation, summarization, and process efficiency

• Help design repeatable processes that reduce manual effort and improve response times

• Contribute to ongoing enhancement of commission-related analytics, governance, and operating rhythms

Required Qualifications

• 3+ years of experience in commissions, sales operations, revenue operations, finance analytics, or a related analytical role

• Strong understanding of sales commissions, crediting concepts, and issue resolution workflows

• Experience working with Salesforce, Power BI, and Xactly or similar reporting, and analytic tools.

• Demonstrated ability to troubleshoot complex data or compensation-related issues across multiple stakeholders

• Strong interpersonal skills with the ability to influence, mediate, and resolve conflict professionally

• Excellent analytical, organizational, and communication skills

• Ability to manage sensitive information with discretion and sound judgment

• Proficiencyin Excel and general data analysis techniques

Preferred Qualifications

• Experience in a high-growth, matrixed, or services-led organization

• Familiarity with commission plan administration, payout processes, or sales compensation operations

• Experience partnering with executive sales leadership and cross-functional analytics teams

• Exposure to AI tools or automation platforms used to improve business workflows

• Experience documenting business processes, requirements, or data definitions

Success Profile

The successful candidate will be:

• A trusted partner to field leadership, commissions, and analytics teams

• Comfortable working through ambiguity and resolving issues that require both technical analysis and stakeholder diplomacy

• Naturally collaborative, responsive, and solution-oriented

• Curious about process improvement and motivated to use automation and AI to make work more efficient

• Able to move fluidly between detailed data validation and executive-level communication

Reporting Structure

• Reports to Jason Jewell on the Insights team

• Works closely with Regional EVPs, Managing Directors, the Commission team, and Enterprise Data Analytics

Why this Role Matters

This role helps ensure confidence in commission outcomes by connecting people, data, and systems.It strengthens trust with sales leadership, improves responsiveness to issues, and creates a stronger bridge between commission operations and enterprise analytics. The Commission Analyst will play a meaningful role in improving accuracy, transparency, and automation across the commissionsecosystem.