{"id":3849195,"url":"https://alion.io/job/ahead-director-client-operations","title":"Director, Client Operations","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":36,"ghost_share":0,"stale_share":0.861,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-05T21:03:16Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T09:05:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Director of Client Operations is responsible for the strategic leadership, organizational design, and financial stewardship of the Client Operations function within an assigned region. Reporting to the VP of Operations and aligned to the EVP of Sales, this leader ensures operational rigor, forecasting discipline, and margin protection across their regional sales segment.\nIn addition to regional accountability, each Director partners closely with peer Directors to ensure consistent governance standards, coverage models, and operational practices across the broader Client Operations organization. This role balances regional ownership with enterprise-wide functional alignment to support scalable growth and financial discipline.\nDuties / Responsibilities\nRegional Leadership & Organizational Design\nLead and develop Senior Managers and Managers within the assigned region\n\nDesign and continuously refine regional coverage models aligned to revenue growth and segment complexity\n\nEvaluate span-of-control, workload distribution, and structural alignment\n\nDrive succession planning and leadership bench development\n\nPartner with regional Sales Leadership to ensure operational alignment and execution readiness\n\nLead during periods of Financial Close, End of Month/Quarter/Year. Marshalling resources to achieve results during high stress, time constraint periods.\n\nOperational Governance, Forecast Discipline & Salesforce Integrity\nEstablish and maintain regional quote-to-cash governance standards aligned to enterprise frameworks\n\nEnsure disciplined Salesforce hygiene standards are consistently reinforced across teams\n\nOwn regional oversight of month-end Salesforce activities, including opportunity updates, stage accuracy, close date integrity, and required documentation compliance\n\nEnsure forecasting cadence and pipeline validation processes are consistently executed by Managers\n\nIdentify systemic forecast volatility, revenue timing risks, or margin exposure trends within the region\n\nEscalate material operational or financial risks to leadership\n\nMonitor recurring booking errors, documentation gaps, or process inefficiencies and drive structural corrective action\n\nSponsor regional and enterprise workflow improvements and system enhancements to increase scalability and execution consistency\n\nSales Partnership & Cross-Functional Alignment\nServe as the senior Client Operations partner to regional Sales Leadership, including Managing Directors and EVP alignment\n\nMaintain regular cadence with Sales Leadership regarding pipeline health, forecasting discipline, coverage effectiveness, and operational readiness\n\nProvide structured operational insights to support Sales in achieving financial objectives\n\nOversee resolution of high-impact escalations related to opportunity management, forecasting integrity, booking compliance, product delivery coordination, AP/AR exposure, and revenue recognition considerations\n\nPartner closely with Finance to ensure margin protection, compliance with revenue recognition standards, and financial stability\n\nPartner with Alliances to interpret OEM, distributor, and partner program structures and translate program requirements into scalable operational processes and governance standards\n\nEnsure partner program incentives, rebates, special pricing agreements, and funding mechanisms are operationalized in alignment with internal booking policies, margin guidelines, and revenue recognition standards\n\nPartner with peer Directors to ensure consistent Client Operations standards and escalation frameworks across regions\n\n*Other job duties as assigned\n\nEducation and Experience\nBachelor’s degree required\n\n7+ years in Sales Operations, Client Operations, Finance, or Sales Support\n\n4+ years people leadership experience preferred\n\nExperience leading cross-functional initiatives or transformation efforts\n\nExperience in technology reseller strongly preferred\n\nKnowledge, Skills , Abilities\nStrong people leadership and talent development capabilities\n\nOrganizational design and capacity planning expertise\n\nPolished presentation and communication skills suitable for senior sales leadership engagement\n\nStrong business and financial acumen\n\nSystems thinking and operational governance mindset\n\nAbility to influence cross-functional stakeholders\n\nExperience leading change management initiatives\n\nStrong analytical and reporting capability\n\nAbility to operate effectively in high-pressure, sales-driven environments\n\nPhysical Requirements\nThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.\nPerformance of Essential Functions:Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.\n\nAttendance:Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.\n\nWork Environment:Ability to perform job duties at customer sites or in data center environments which may include:\n\nStanding, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.\n\nWorking in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.\n\nExposure to production environments that may include higher noise levels, bright lighting, and varying airflow.\n\nManual Dexterity:Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.\n\nCommunication Skills:Ability to hear, listen, and communicate clearly while performing job duties.\n\n*Table needs to be completed if necessary for role.\n\nNever\n\nOccasionally\n.25 - 2.5 Hrs Daily\n\nFrequently\n2.5 - 5.5 Hrs Daily\n\nContinuously\n5.5 - 8.0 Hrs Daily\n\nSit\n\nStand\n\nLift/Carry\n\n0 - 10 Lbs\n\n10 - 20 Lbs\n\n20 - 50 Lbs\n\n50 - 100 Lbs\n\nOver 100 Lbs\n\nWalk\n\nDrive\n\nReach Above\n\nBend/Stoop\n\nUse Hands for Pushing/Pulling\n\nFine Manipulation\n\nStress Level\n\nLow\n\nModerate\n\nHigh\n\nVery High","description_format":"text","description_chars":6423,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-06T02:08:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 23 · green card filings: 4","filings_12m":23,"filings_prev_12m":21,"green_card_filings_12m":4,"median_offered_wage_usd":151759,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":76,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":false},"html_url":"https://alion.io/job/ahead-director-client-operations","json_url":"https://alion.io/job/ahead-director-client-operations.json","meta":{"generated_at":"2026-11-07T10:05:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3614},"rest":"https://alion.io/mcp/rest/get_company?id=3614"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fahead-director-client-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fahead-director-client-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fahead-director-client-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ahead-director-client-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fahead-director-client-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3849195}},{"tool":"search_jobs","arguments":{"company":"ahead.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3849195},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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