Forward Deployed Engineer

The Forward Deployed Engineer(FDE) is a hands-onrole embedded within AHEAD's internal AI transformation function.You willdesign, build, and run production AIapplications onenterprise GPT platforms, including custom agents, workflows, connectors, and integrations. You will operateas the technical build resource within a cross-functional delivery team, partnering closely with business stakeholders, a transformation consultant, and an adoption leadto support one of AHEAD’s key domains, such as Services, Go-to-Market, or Corporate & Technology. This person owns the full solution lifecycle from discovery and design through build, rollout, optimization, and ongoing support.

This role is well suited for someone who enjoys working directly with business teams, translating ambiguous needs into practical AI-enabled solutions, and building production AI patterns such as orchestration, model integration, evaluation, observability, and secure enterprise deployment. Success in the role requires comfort working inside a shared team model where solution design, user adoption, and business outcomes are delivered in close coordination rather than in isolation.

Duties/Responsibilities

Build on the Enterprise GPT Platforms

• Design and ship agents and multi-step workflowsusing Glean, Claude, and other GPT platformsand applying platform tools such as Agent Builder, actions, MCP tools, and adjacent automations(e.g., n8n, Zapier, Make)

• Apply AIsolution patterns such as retrieval-augmented generation (RAG), workflow orchestration, agent-assisted processes, model integration, API-based automation, and human-in-the-loop review

Integrate & Orchestrate

• Create connections to ingest data from enterprise systems like Salesforce, ServiceNow, SharePoint/Teams, email, and internal APIs

• Extend platform capabilities through MCP-based integrations and context-aware workflows that improve the usefulness and reach of AI solutions

• Implement custom services and integrations, including REST APIs and webhooks, when platform-native patterns or existing automations are not sufficient

• Ensure solutions are secure, reliable, observable, and compliant with enterprise standards

• Create reusable templates, components, and solution patterns that can be applied across teams and use cases

Identify & Solve Business Friction Points

• Proactively surface pain points across business workflowsand reimagine them leveragingthe best available technology to create impact

• Rapidly prototype, validatewith real users, and harden MVPs into scalable, production solutions

• Partner with stakeholders to prioritize high-impact use cases based on business value, feasibility, risk, and repeatability, with a focus on scalable solutions rather than one-offs

• Measure and communicate the value of solutions delivered, including time saved, errors reduced, adoption, reliability, and operational performance

Own LLM Quality, Telemetry & Cost

• Apply production LLM practices: prompt and agent design, guardrails, and evaluation

• Use test sets, quality metrics, and offline or online evaluation methods to improve solution performance over time

• Instrument usage, reliability, and token/credit consumption at the agent and team level

• Use data to improve quality and reduce unnecessary spend (context scoping, summarization, caching, model choice)

Required Experience

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data and Analytics

• Experience in technical roles such asForward Deployed Engineer, Solutions Engineer, Integration Engineer, Automation Engineer, or similar roles with direct stakeholder engagement

• Experience designing or supporting AI-enabled solutions in production environments, prompting and system design, agent development, and workflow configuration

• Familiarity with evaluation approaches such as test sets, quality metrics, and iterative improvement loops

• Working knowledge of AI solution patterns such as retrieval-augmented generation, orchestration, model integration, vector-backed retrieval, and human-in-the-loop workflows

• Ability to configure existing connectors toaccess requireddata

• Experience integrating enterprise applications using APIs, webhooks, automation tools, or lightweight services

• Familiarity with observability, monitoring, governance, guardrails, and responsible AI controls in enterprise environments

Preferred Experience

• Familiarity with common business systems such as Salesforce, Microsoft 365, SharePoint, Teams, ServiceNow, ticketing or ITSM platforms, and CRM or ERP tools

• Hands-on experience with Enterprise GPT platforms (e.g., Glean, Claude) and automation tools (e.g., n8n, Zapier, Make)

• Familiarity with enterprise security concepts such as RBAC, least privilege, SSO, SAML, OAuth, OIDC, and auditability

• Experience working in cross-functional delivery teams that pair solution building with business process transformation, user enablement, and change support

How You Work

• Operate as a builder and long-term advisor, not just an implementer

• Comfortable being embedded with business teams while upholding platform and security standards

• Communicate clearly with executives and non-technical stakeholders about trade-offs, risks, and impact

• Move fast on prototypes, but know when to slow down for risk, security, or cost

• Stay current on the cutting edgeof AI - new models, MCP developments, agentic frameworks, and emerging tooling - and bring relevant innovations back to AHEAD

• Continuously scan the business for friction points and unmet needs; show up with ideas, not just execution

• Work effectively as part of a small, embedded team where technical build, business problem framing, and adoption support are closely coordinated