{"id":2033831,"url":"https://alion.io/job/ahead-managed-services-senior-cloud-engineer","title":"Managed Services - Senior Cloud Engineer","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":50,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-10T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"CI/CD","optional":true},{"name":"DNS","optional":true},{"name":"Least Privilege","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-05T17:58:26Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T02:41:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Cloud Engineer - Managed Services is responsible for the day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments across public Clouds such as Azure, AWS, GCP orOCI. This role is primarily focused on cloud operations, service delivery, governance execution, incident/request/change support, documentation, and customer communication, with secondary exposure to automation, DevOps, and reliability practices where they improve operational consistency and scale. The role is expected to independently own standard and moderately complex operational execution and troubleshooting while escalating novel, high-risk, architecture-heavy, or major platform engineering work to senior engineers and architects as appropriate.\nDuties/Responsibilities\nMonitor and support cloud infrastructure, platform services, and operational tooling across customer environments.\n\nRespond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting, service restoration, and follow-through to resolution.\n\nExecute standard changes and recurring operational tasks including provisioning, deprovisioning, access changes, maintenance activities, backup validation, patching coordination, and platform hygiene.\n\nAdminister cloud resources across compute, storage, networking, identity, security, and governance services within one or more major cloud providers.\n\nFollow established ITSM processes for incident management, request fulfillment, change execution, escalation, documentation, and customer-facing status communication in accordance with service expectations.\n\nParticipate in customer meetings, status calls, and service reviews in a professional and courteous manner.\n\nWork with Team Leads, Senior Cloud Engineers, architects, and other service delivery groups to resolve issues and complete operational work.\n\nAssist with monitoring, alerting, tagging, policy management, cost visibility, and compliance-related operational activities.\n\nUse scripting, automation and AI tools to improve consistency and reduce repetitive effort; familiarity with DevOps/SRE tooling is highly beneficial but not the primary emphasis of the role.\n\nParticipate in an after-hours/on-call rotation and support weekend work for major incidents, maintenance windows, and customer-approved change activity, as needed.\n\nOther job duties as assigned.\n\nEducation and Experience\nMinimum Required - 3+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support.\n\nHands-on experience with at least one major cloud platform, with strong operational capability in one of Azure, AWS, OCI, or GCP.\n\nExperience supporting incidents, requests, changes, or recurring administration activities in production environments.\n\nFamiliarity with Windows and/or Linux server operations, identity and access concepts, networking fundamentals, and monitoring tools.\n\nPreferred - Experience in a managed services, consulting, or multi-customer support environment, with working familiarity across additional cloud platforms considered a plus.\n\nWorking knowledge of PowerShell, Python, Bash, infrastructure as code, CI/CD, or other automation tooling used to support cloud operations.\n\nRelevant cloud, operations, or platform certifications are a plus.\n\nKnowledge , Skills and Abilities\nStrong troubleshooting, operational execution, and issue ownership skills in live production environments.\n\nAbility to prioritize competing tickets and tasks, manage time effectively, and meet commitments across multiple customers or workstreams.\n\nClear, professional verbal and written communication skills for customer-facing interactions and internal collaboration.\n\nStrong documentation discipline, attention to detail, and respect for change control and operational process.\n\nWorking knowledge of identity and access management, RBAC, least privilege, security groups/firewall concepts, DNS, and core networking fundamentals.\n\nFamiliarity with monitoring, alerting, logging, event response, and core ITSM disciplines used in managed cloud operations.\n\nAbility to work independently, escalate appropriately, and collaborate effectively across immediate, extended, and external teams.\n\nFamiliarity with source control, pipelines, infrastructure as code, observability, and related DevOps/SRE concepts as supporting skills, not as the primary focus of the role.\n\nAbility to travel as required.\n\nMust be a self-starter and able to work without constant supervision.\n\nConsistently exhibits a positive attitude towards AHEAD and its customers.\n\nWorks well with immediate, extend and external teams, a true team player.\n\nConsistently meets expectations in terms of customer-facing, writing, presentation and problem-solving skills.\n\nConsistently exhibits a positive attitude towards AHEAD and its customers.\n\nWilling to go the extra mile when asked to do so (i.e., time outside of normal working hours to support a customer initiative, production roll-out, could also be > 40 hours for short intervals).\n\nHighly respected by peers and sales team.\n\nCulture\n\nSupport initiatives beyond area of responsibility\n\nEncourage cross team interaction\n\nAchieve success through others and not just self-actions","description_format":"text","description_chars":5266,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Information Technology","Property & Casualty Insurance","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-07T15:16:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 23 · green card filings: 4","filings_12m":23,"filings_prev_12m":21,"green_card_filings_12m":4,"median_offered_wage_usd":151759,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":14}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":64,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/ahead-managed-services-senior-cloud-engineer","json_url":"https://alion.io/job/ahead-managed-services-senior-cloud-engineer.json","meta":{"generated_at":"2026-10-11T04:17:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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