{"id":124097,"url":"https://alion.io/job/ahead-noc-analyst","title":"Administrator Operations Center","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":53,"ghost_share":0,"stale_share":0.868,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-19T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Red Hat","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T07:53:25Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-19T11:51:46Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity, service request management and change management for Managed Services customers.\nKey Responsibilities\nMonitor customer network and IT infrastructure\n\nIncident management via ITIL based ITSM (ServiceNow)\n\nAnswer phone calls from select client contacts to open new or check status of existing incidents\n\nPerforms troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed\n\nPerforms troubleshooting of a variety of other infrastructure platform issues, such as but not limited to:\n\nServer - Windows/Unix/Linux\n\nBackup/Replication\n\nCloud\n\nPerforms troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues\n\nUtilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues\n\nPerforms analysis of event management system alerts to ensure devices are tuned properly\n\nFollow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks on behalf of customers, including (but not limited to) IOS upgrade, switchport shut/no-shut, etc.\n\nEnsure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)\n\nCommunicates frequently with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution\n\nCreate and maintain system and process documentation in appropriate knowledgebase.\n\nCommunicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.\n\nAssist with cross training of other NOC team members as needed.\n\nSkills Required\nAt least 3+ years of operational experience in multiple technologies, including all the following:\n\nNetworking technologies including (but not limited to) Firewalls, Routers, switches and wireless technologies; Cisco and/or Palo Alto preferred.\n\nExperience with general technologies such as servers, storage, virtualization and cloud\n\nProficient use of all Microsoft Office applications\n\nExperience working with an ITIL based ticketing system tool - ServiceNow helpful\n\nExperience with at least one IT observability/monitoring tool or technology (Elastic,LogicMonitor, Solar Winds, etc)\n\nExperience with Elastic observability strongly preferred\n\nCertifications\nOne of the following certifications is preferred\n\nLogic Monitor Certified Associate (LMCA)\n\nMicrosoft Certified Solutions Expert (MCSE)\n\nMicrosoft Certified Professional (MCP)\n\nRed Hat Certified System Administrator (RHCSA)\n\nLinux Certified Administrator (LCA)\n\nCisco Certified Associate (CCNA)","description_format":"text","description_chars":2989,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-08-25T07:53:25Z"},{"event":"open","at":"2026-09-18T15:17:28Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.482,"p_room":0.6,"age_days":54,"expected_fill_days":68,"reasons":["conf:1","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ahead-noc-analyst","json_url":"https://alion.io/job/ahead-noc-analyst.json","meta":{"generated_at":"2026-10-19T13:39:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3614},"rest":"https://alion.io/mcp/rest/get_company?id=3614"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fahead-noc-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fahead-noc-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fahead-noc-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ahead-noc-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fahead-noc-analyst"}]}