Senior Salesforce Administrator

We are seeking a Salesforce Senior Administrator to join our global Business Applications team. This role will be based in India and will play a key part in managing, optimizing, and expanding our Salesforce environment across multiple business functions. As a Senior Administrator, you’ll work closely with architects, developers, and business stakeholders to deliver high-quality Salesforce solutions, ensuring the platform remains secure, efficient, and aligned with organizational strategy.

You will serve as both a hands-on problem solver and a process innovator-driving operational excellence, supporting agile delivery teams, and maintaining best practices across Sales Cloud, CPQ, Billing, and integrated enterprise systems.

Key Responsibilities

• Administer and maintain Salesforce environments, ensuring platform stability, data integrity, and security.
• Manage user accounts, roles, profiles, permission sets, and data access controls.
• Build and optimize declarative automation (Flows, Approval Processes, Validation Rules, etc.) to streamline business processes.
• Support ongoing projects across Sales, CPQ, Billing, and Service functions by configuring and maintaining Salesforce solutions.
• Collaborate with architects and developers to translate business requirements into scalable Salesforce configurations.
• Assist in data management activities including imports, cleansing, deduplication, and quality monitoring.
• Support testing and deployment activities in coordination with development teams and release managers.
• Create and maintain documentation for configurations, processes, and operational runbooks.
• Deliver end-user training and promote Salesforce best practices across business units.
• Monitor system performance, proactively troubleshoot issues, and recommend improvements.
• Partner with the broader Business Applications team to support integrations, governance, and release management processes.

Required Skills

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands-on Salesforce administration experience, including Sales Cloud, CPQ, and/or Billing.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets).
• Proven ability to manage large-scale data and complex security models.
• Experience working within agile development or sprint-based environments.
• Excellent troubleshooting skills and ability to translate business needs into practical Salesforce solutions.
• Strong communication skills with both technical and non-technical stakeholders.
• Salesforce Certified Administrator and Advanced Administrator certifications required.

Preferred Skills

• Experience supporting quote-to-cash, billing, or financial process automation within Salesforce.
• Familiarity with Salesforce CPQ, Billing, or Service Cloud.
• Understanding of integration concepts and tools (e.g., MuleSoft, Boomi, or REST APIs).
• Knowledge of data governance, change management, and release management practices.
• Prior experience collaborating with global teams across time zones.