ServiceNow Principal Technical Consultant - ITOM

As a ServiceNow Principal Technical Consultant, you will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions
• Lead client workshops as process and technical expert
• Escalation point for project team
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Obtain and maintain certifications with associated qualifications
• Maintain expert level certifications
• Identify and communicate opportunities
• Participate in pre-sales cycle as technical expert
• Provide thought leadership to Ahead and our customers
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
• Generate differentiated marketing thought leadership for marketing
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
• Contribute to projects/programs that may address future concepts, products, and technologies
• Drive consensus with customer in solving complex solutions

Qualifications

• Subject matter expert on the ServiceNow platform
• Expert knowledge on at least two process areas within the ServiceNow platform (ITOM)
• Expert level development skills on the ServiceNow platform
• Recognized expertise in own area within the organization
• Demonstrate deep expertise across multiple technologies
• Able to articulate trade-offs between architecture approaches
• Strong skills integrating ServiceNow with third party tools
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self-starter

Expectations

• A lead contributor to their team and the organization as a whole
• Bring thought leadership to our organization and our customers
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards
• Lead multiple resources when on a cross-practice project
• Be an early adopter of new certifications
• Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices
• Primary contributor to complex workshops that span multiple practice areas inside of AHEAD
• Be able to provide advanced data or situational analysis that requires the evaluation of intangibles
• Drive scoping, planning, and methodology for critical projects
• Work on impactful and unique issues