{"id":929542,"url":"https://alion.io/job/ahead-servicenow-project-manager-2","title":"ServiceNow Project Manager","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":53,"ghost_share":0,"stale_share":0.906,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-06-16T10:25:09Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-10-13T16:31:29Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":119},"description":"The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.\nRoles and Responsibilities\nGuiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients\nGuides assigned project team on how to get the most of our self-organization\nGuides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks\nAssesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization\nRemoves impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment\nBuilds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving\nFacilitates getting work done without coercion, assigning, or dictating the work\nFacilitates discussion, decision making, and conflict resolution\nAssisting with internal and external communication, improving transparency, and radiating information\nSupporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog\nProviding all support to the team using a servant leadership style whenever possible, and leading by example\nPerform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs\nEstablish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment\nUnderstands client needs and matches them to relevant services or products; manages client expectations\nUnderstands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).\nPlan and coordinate all aspects of technical projects from initiation through deliver\nEnsure service delivery success and Client satisfaction through effective project management\nManage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed\nDevelop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables\nIdentify needed resources for projects while defining and assigning major project roles\nCoordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope\nAssign and monitor work of project team, providing technical and analytical support and direction\nInterface with clients on technical matters as needed\nManage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved\nAssist with problem resolution or risk mitigation as needed\nManage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project\nConduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement\nIdentify project management coordination process gaps or areas for improvement. Recommends and implements solutions\nUtilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information\nQualifications\nPMP (Project Management Professional) certification is a requirement\nStrong ability to independently manage medium to high risk, high complexity, and high client visibility projects\nKnowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies \nKnowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)\nKnowledgeable of the company's products and services\nSolid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application\nExcellent analysis, problem-solving, team, conflict management, and time management skills\nStrong verbal and written communication skills\nPossess advanced skills in the use of project management software\nDemonstrate ability to manage project budgets and timelines\nMust be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints\nEffectively facilitate interaction with executive level clients\nAble to consistently set clear expectations, manage team performance, and build high morale among team members\nSuccessfully maintain confidentiality and carry out assignments that are sensitive in nature","description_format":"text","description_chars":5363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-15T10:44:07Z"},{"event":"close","at":"2026-10-05T08:07:08Z"},{"event":"reopen","at":"2026-10-05T10:31:13Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.366,"p_room":0.36,"age_days":118,"expected_fill_days":64,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ahead-servicenow-project-manager-2","json_url":"https://alion.io/job/ahead-servicenow-project-manager-2.json","meta":{"generated_at":"2026-10-13T19:08:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3614},"rest":"https://alion.io/mcp/rest/get_company?id=3614"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fahead-servicenow-project-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fahead-servicenow-project-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fahead-servicenow-project-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ahead-servicenow-project-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fahead-servicenow-project-manager-2"}]}