ServiceNow Senior Technical Consultant - ITSM

We are seeking a highly skilled and experienced Senior Technical Consultant - ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts - Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 7+ years of experience working with ServiceNow, including hands-on development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred.
• Experience with additional ServiceNow modules like HRSD, or GRC.