{"id":2100001,"url":"https://alion.io/job/ahead-services-partner","title":"Services Partner","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":72,"open_postings":50,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":280000,"max":350000,"currency":"USD","period":"year","gross":null,"usd_annual":350000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2021-06-14T19:46:59Z","employer_posted_date":"2021-06-14","last_verified_at":"2026-10-10T22:45:49Z","board_verified":true,"closed_at":null,"days_open":1944,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1943},"description":"The AHEAD Services Partner works directly with assigned clients to help define objectives, build compelling cases for change, and maximize the value of investments in technology and digital transformation. The Services Partner serves as a trusted advisor and represents AHEAD’s consulting, technical, and managed-services capabilities to create practical paths to measurable business outcomes.\nThe Services Partner is responsible for developing and executing a strategic direction for each assigned client and for driving services growth in partnership with the Client Director and sales organization. The Services Partner owns the content and integrated value proposition for strategic opportunity pursuits and orchestrates the end-to-end solution across practices, service lines, account teams, partners, and delivery resources.\nThis is a sell-plus-deliver role. The Services Partner grows strategic client relationships, identifies and shapes services opportunities, leads pursuit teams, provides oversight of sold services engagements, and helps ensure alignment among scope, solution quality, delivery approach, economics, and client expectations. The role balances commercial outcomes, utilization and delivery alignment, client satisfaction, and sustainable account value; specific incentive measures are governed by the approved bonus plan.\nYou will succeed at AHEAD if you are fearless, resourceful, collaborative, and bring expertise in client relations, technology consulting, executive communication, and strategic growth. You are able to lead through influence, make sound decisions in complex situations, and build strong, productive relationships with clients, partners, AHEAD, and your team.\nDuties & Responsibilities\nACCOUNT MANAGEMENT - 40%\nGrow and maintain AHEAD’s services engagement and strategic relationshipwithin assigned clients.\nDevelop and execute account strategies aligned with client priorities, business outcomes, servicesneeds, and revenue targets.\nBuild and leverage relationships with internal and external stakeholders across client, account, sales, delivery, partner, and practice teams.\nPartner with the Client Director to identifywhite-space opportunities, expand buying-center relationships, and increase account penetration.\nMaintaina forward-looking view of client initiatives, technology investments, organizational priorities, and potential cases for change.\nEngage assigned clients regularly to identifyincremental business benefits and opportunities for further AHEAD support.\nMonitoraccount health, pipeline coverage, executive relationships, delivery risk, and client satisfaction.\nCLIENT / RELATIONSHIP MANAGEMENT - 25%\nServe as the client’s trusted advisor and senior point of contact for client stakeholders.\nDevelop an in-depth understanding of client business needs, technology environments, operating challenges, and strategic objectives.\nEngage credibly with senior client leaders on major services initiatives and transformation programs.\nTranslate client needs into clear outcomes, decision criteria, roadmaps, solution approaches, and value propositions.\nBuild and maintainproductive relationships that strengthen client confidence and translate to services growth.\nMonitorand maintain client satisfaction, resolving client concerns efficiently by coordinating the appropriate AHEADleaders and resources.\nCommunicate proactively, make time-sensitive decisions, and manage escalations with sound judgment and executive presence.\nPORTFOLIO MANAGEMENT - 20%\nPartner with and provide oversight of services engagements sold to clients.\nOrchestrate cross-practice teams to align scope, solution quality, staffing, delivery approach, economics, and client expectations.\nMonitorportfolio performance, delivery quality, commercial risk, client outcomes, and opportunities for improvement.\nWork with delivery and service-line leaders to ensure engagements are sold and delivered as designed.\nIdentifytrends across engagements and feed client insights into offering development, delivery methodology, reusable assets, and capability priorities.\nCollaborate with consulting leaders, account management, business development, and enabling functions to improve portfolio health and growth.\nSupport a balanced operating model that connects booked margin, delivery utilization, customer satisfaction, and sustainable client relationships.\nDEVELOPING SOLUTIONS - 15%\nConsult with clients to review technology usage, services, department-specific initiatives, and future needs.\nIdentify, forecast, and shape opportunities where AHEAD capabilities can address client challenges and create business value.\nScope consulting and technical professional services engagements in partnership with the appropriate practicesand service lines.\nPrepare and present proposals, executive briefings, solution narratives, statements of work, and other pursuit materials.\nOwn the content and integrated value proposition for strategic opportunity pursuits.\nPartner with pursuit teams to identify, qualify, shape, and close complex services opportunities.\nConnect capabilities across Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SD-WAN, virtualization, containerization, and related technology domains.\nCollaborate internally to grow and develop offerings in response to client needs, industry trends, and emerging technology demand.\nPerform other job duties as assigned.\nEducation and Experience\nEducation and Experience\nBachelor’s degree in Computer Science, Information Technology, Business, or a relatedfield; Master’s in Business Administrationor a related advanced degree preferred.\n12+ years’ experience in information technology, including project management, business analysis, technology consulting, or related client-facing services leadership.\n5+ years’ experience directly managing or leading teams with technical resources.\nExperience structuring, negotiating, and closing large, complex services deals.\nExperience building strategic working relationships with client leadership and internal peers.\nExperience in technology consulting at a top-tier firm or boutique IT firm with a proven record of successfully managing and growing a significant services business.\nStrong background in sales and account management tied to a book of business of approximately $5-10MM or more.\nExperience delivering complex technology solutions, including effective program and project management.\nDirect operational experience managing IT infrastructure organizations, budgets, and project execution is preferred.\nConsulting experience with professional services engagements and managed services, including experience serving government clients, is preferred.\nExperience engaging at the senior executive level on major services initiatives and leading the execution teams for those initiatives.\nKnowledge, Skills, Abilities\nKnowledge and experience leading IT projects across technology spheres including Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SD-WAN, virtualization, and containerization.\nAbility to consult with clients to review IT usage, services, technology, and department-specific projects in order toidentify, forecast, and develop IT needs.\nAbility to scope consulting and technical professional services and prepare and present proposals for consulting and professional services engagements.\nAbility to gain an in-depth understanding of client business needs and challenges and offer proactive, outcome-oriented solutions.\nAbility to own pursuit content and orchestrate cross-practice teams through qualification, solutioning, proposal development, negotiation, and close.\nAbility to align sold work to deliveryquality, client expectations, economics, utilization, and customer satisfaction.\nAbility to build trusted relationships with client managers, directors, vice presidents, and executive leaders appropriate tothe account and opportunity.\nDemonstratedproblem solving, structured thinking, prioritization, and time-sensitive decision-making.\nNatural entrepreneurial and commercial sense.\nStrong collaboration skills and the ability to work with diverse practices, solutionand account teams, partners, and client 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