{"id":104744,"url":"https://alion.io/job/ahead-sr-analyst-client-assurance","title":"Sr. Analyst, Client Assurance","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":41,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gurgaon, India","Bengaluru, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-03T16:19:08Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-29T05:22:18Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"As AHEAD Consulting & Services (ACS) continues to strengthen the client experience, the Customer Assurance Program (Client360) enables consistent delivery governance by translating EWA, CSAT, survey, and project health data into decisions that improve delivery quality and ensure we are delivering the best client experience.\nThe Senior (Sr.) Analyst role blends analysis with operational execution-owning recurring reporting, EWA updates and management, survey follow-up, CSAT follow-up, and action tracking-while enabling (not owning) delivery teams’ remediation work. The role applies structured problem solving and critical thinking to dig into project health data, identify discrepancies across EWA, CSAT surveys, and project health flags, and translate ambiguous delivery issues into clear problem statements, root-cause analysis, and scalable process improvements. The Sr. Analyst partners with PMO, Quality, Practices, Services Operations, and Shared Services to surface insights and risks, elevate concerns through reporting, support newsletter content, and improve compliance and data hygiene across assurance processes.\nThis role is based in India and works closely with US-based stakeholders; reliable overlap with US time zones is required.\nDuties and Responsibilities\nClient Assurance Responsibilities\nOwn EWA updates and ongoing EWA management, including validating data, tracking status, and ensuring timely refreshes for leadership visibility. Essentially acting as a project manager for our EWA program. \nProduce recurring and ad hoc reporting that highlights trends, risks, exceptions, and follow-up actions across client assurance measures.\nLead survey follow-up activities, including maintaining and escalating the survey follow-up / elevating report to drive accountability and closure.\nCSAT and Quality\nDrive CSAT follow-up activities by reviewing results, identifying themes, coordinating with stakeholders, and tracking actions through resolution.\nSupport newsletter development for Quality and PMO by helping curate relevant metrics, themes, updates, and insights.\nDig into project health data to identify underlying issues, validate concerns, and provide clear, actionable recommendations to stakeholders.\nInvestigate projects with discrepancies between EWA, CSAT surveys, and project health flags; reconcile findings, identify root causes, and recommend corrective actions.\nTranslate ambiguous business questions into structured problem statements, analytical approaches, and clear decision options and recommendations for ACS leaders.\nCompliance, Governance, and Continuous Improvement\nMonitor compliance on surveys, including completion, timeliness, data accuracy, and adherence to defined assurance processes and expectations.\nSupport testing and rollout of reporting and governance tools, configuration updates, and automation opportunities; maintain release notes and user guidance as needed.\nTroubleshoot data and reporting issues; coordinate with technical teams and business stakeholders to resolve defects, root causes, and validation gaps.\nDesign and refine lightweight processes, checklists, and SOPs that improve survey compliance, reporting reliability, and user adoption across client assurance workflows.\nProactively identify recurring data or process breakdowns and recommend scalable fixes such as training, templates, validations, and automations rather than recurring manual workarounds.\nCross-Functional Collaboration and Special Projects\nOwn assigned workstreams and ad-hoc analysis requests end-to-end (intake, problem framing, analysis, recommendation, and action tracking); communicate status, risks, and recommended decisions.\nContribute analytics and operational insights to cross-functional initiatives focused on client assurance, quality improvement, reporting optimization, and scalable governance solutions.\nPerform other duties consistent with the role, as assigned.\nMap current-state assurance, reporting, and follow-up processes to identify bottlenecks and failure points; propose pragmatic, stepwise improvements that balance control, effort, and user experience.\nEducation and Experience:\nMinimum Required\nBachelor’s degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field (or equivalent experience).\n 5-8 years experience in professional/consulting services, services operations, PMO support, or business analytics (preferably IT services, managed services, or technology solutions).\nBased in India with required overlap with US time zones for recurring governance meetings and collaboration.\nExperience using operational and/or financial data (e.g., PSA, CRM, ERP, survey tools)\nWorking knowledge of engagement delivery concepts (e.g., milestones, risks/issues, utilization, margin) and their link to client outcomes.\nStrong attention to detail and follow-through; ability to manage a recurring reporting cadence and action tracking while challenging and improving the underlying processes.\nAdvanced Excel proficiency and experience with BI/reporting tools.\nDemonstrated ability to improve reporting efficiency through standardization and automation.\nDemonstrated critical thinking and structured problem-solving skills (e.g., able to move from vague issues to clear problem statements, hypotheses, analysis, and recommendations).\nProcess mindset with experience mapping workflows, identifying bottlenecks or failure points, and proposing practical improvements.\nComfort working in ambiguity and creating structure (lightweight processes, templates, cadences) where it does not yet exist.\nPreferred\nExperience in IT consulting, managed services, or technology solutions, ideally in a central analytics, operations, or PMO-support role.\nExperience querying structured data (e.g., SQL) and applying data validation techniques (reconciliations, anomaly detection, trend break analysis).\nFamiliarity with PSA tools and engagement frameworks used for governance, data capture, and reporting; experience defining “what good looks like” and driving adoption.\nExperience supporting quality, CSAT, or continuous improvement programs in services organizations, including action tracking and executive readouts.\nExposure to AI-enabled or automation tools used for reporting, analytics, or services operations.","description_format":"text","description_chars":6313,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-08-03T16:19:08Z"},{"event":"close","at":"2026-10-05T08:07:08Z"},{"event":"reopen","at":"2026-10-05T10:31:13Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.565,"p_room":0.44,"age_days":86,"expected_fill_days":74,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ahead-sr-analyst-client-assurance","json_url":"https://alion.io/job/ahead-sr-analyst-client-assurance.json","meta":{"generated_at":"2026-10-29T06:06:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3614},"rest":"https://alion.io/mcp/rest/get_company?id=3614"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fahead-sr-analyst-client-assurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fahead-sr-analyst-client-assurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fahead-sr-analyst-client-assurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ahead-sr-analyst-client-assurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fahead-sr-analyst-client-assurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":104744}},{"tool":"search_jobs","arguments":{"company":"ahead.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":104744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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