{"id":297971,"url":"https://alion.io/job/ahead-technical-consultant-servicenow-cmdb","title":"Technical Consultant - ServiceNow ITOM","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":38,"ghost_share":0,"stale_share":0.868,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":28000,"period":"year","method":"role_seniority_country_cell","sample_n":31},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-04-28T08:31:12Z","employer_posted_date":"2026-04-28","last_verified_at":"2026-11-04T10:27:41Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":190},"description":"We are seeking a highly skilled Technical Consultant - ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.\nThis role is heavily focused (70-80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.\nRoles and Responsibilities\nLead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.\nOwn and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.\nDesign and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.\nDefine and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.\nCollaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.\nPerform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.\nDevelop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.\nTroubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.\nParticipate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.\nSupport ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.\nWork in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.\nComfortable working in Agile environments with active sprint participation and backlog grooming.\nQualifications\n4+ years of hands-on experience in ServiceNow development and implementation.\nStrong expertise in: CMDB (mandatory)\n Discovery (mandatory)\n Integrations (REST, SOAP, MID Server, APIs) (mandatory)\nGood understanding of CMDB data modeling, CI relationships, and governance frameworks.\nExperience with Integration Hub, external system integrations, and API-based architecture.\nWorking knowledge of ITSM and other modules (secondary focus).\nStrong scripting skills (JavaScript, Glide APIs).\nExcellent communication skills with the ability to interact with both technical and business stakeholders.\nServiceNow certifications (CSA, CAD, CIS - 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