{"id":3750504,"url":"https://alion.io/job/ahead-technical-consultant-servicenow","title":"Technical Consultant, ServiceNow","company":{"id":3614,"name":"AHEAD","domain":"ahead.com","url":"https://alion.io/company/ahead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":36,"ghost_share":0,"stale_share":0.861,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:23:05Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T02:20:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"As a Technical Consultant, ServiceNow, you will design, configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. This role is primarily hands-on and focused on delivery.\nYou will work closely with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, and high-quality solutions. The ideal candidate will have strong experience in at least one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules, along with solid platform development skills and a strong focus on code quality, maintainability, and delivery excellence.\nRoles & Responsibilities\nDevelop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.\n\nDesign and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations or related modules.\n\nBuild and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed.\n\nDevelop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.\n\nTranslate approved requirements into scalable, supportable, and maintainable technical solutions.\n\nTroubleshoot issues, analyze root causes, and implement sustainable fixes.\n\nPerform unit testing, support QA and UAT, and contribute to code reviews and overall quality.\n\nCollaborate with stakeholders and project teams to clarify requirements and support delivery.\n\nParticipate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.\n\nMaintain technical documentation and stay current with ServiceNow platform capabilities.\n\nQualifications & Experience\n3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.\n\nStrong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations, or similar modules.\n\nSolid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.\n\nGood experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.\n\nExperience building or supporting Service Portal, Workspace, UI Builder, or related user interface components is preferred.\n\nStrong troubleshooting and problem-solving skills in a dynamic project environment.\n\nGood understanding of software development lifecycle principles and structured delivery methods.\n\nAbility to work independently on assigned tasks while collaborating effectively as part of a project team.\n\nStrong written and verbal communication skills.\n\nServiceNow certifications such as CSA, CAD, or CIS are an advantage, though demonstrated hands-on capability is valued most.\n\nPreferred Attributes\nStrong ownership of assigned work and accountability for delivery of quality.\n\nAbility to understand business needs and convert them into practical technical solutions.\n\nStrong attention to documentation, testing, and delivery discipline.\n\nWillingness to learn new ServiceNow modules and platform capabilities over time.\n\nProfessional, collaborative, and delivery-focused approach.\n\nSuccess Profile\nA successful Technical Consultant in this 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