{"id":2727299,"url":"https://alion.io/job/ai-acquisition-client-onboarding-concierge","title":"Client Onboarding Concierge","company":{"id":669276,"name":"AI Acquisition","domain":"aiacquisition.com","url":"https://alion.io/company/aiacquisition","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","GB","CA","ZA"],"hiring_countries_total":4,"salary":{"min":1000,"max":2000,"currency":"USD","period":"month","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T16:42:52Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T11:34:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"THE ROLE\nWe are looking for an Client Onboarding Concierge to help new customers successfully move through the first steps of their journey with us.\nThis is a hands-on, client-facing role with a strong focus on phone communication, fast response times, and consistent follow-up.\nYou will welcome new customers, help them book their required calls, guide them through basic setup and activation steps, follow up when actions are incomplete, and make sure they are prepared and ready for onboarding.\nYou will not deliver the formal Intro or Onboarding calls. Your job is to make sure customers are contacted, booked, prepared, supported, and moving forward.\nTHE COMPANY\nA multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.\nThis seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.\nWhat You Will Do:\nContact new customers quickly after they purchase, with a target of making the first phone attempt within 30 minutes\nWelcome customers and explain their next steps\nBook and confirm Intro and Onboarding calls directly with customers\nFollow up consistently by phone, SMS, and email when customers do not respond\nHelp customers access our platforms and complete required setup and preparation before their calls\nFollow up with customers who miss appointments and help get them rebooked\nResolve simple login, booking, and platform issues\nEscalate more complex customer concerns to the appropriate team\nKeep accurate notes and records of customer interactions, progress, and next steps\nContinue following up until the customer successfully progresses through onboarding\nRequirements\nWhat We're Looking For:\nStrong spoken and written English\nConfident and comfortable speaking with customers by phone\nPrevious experience in Customer Support, Customer Success, Appointment Setting, Onboarding, or a similar client-facing role\nFriendly, professional, and patient communication style\nPersistent with follow-up without being pushy\nStrong organisation and attention to detail\nComfortable using CRM systems and learning new technology\nAble to manage multiple customers and priorities at the same time\nReliable, coachable, and comfortable working toward clear performance targets\nBenefits\nFull-time opportunity\nIndependent Contractor Agreement\n$2,000 USD monthly base\nUp to $1,000 USD monthly variable compensation\nFully remote\nOpportunity to grow into broader Customer Success, Onboarding, or leadership roles","description_format":"text","description_chars":2694,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Coaching & Mentoring","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-16T16:42:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":24000,"is_top_pay":false},"html_url":"https://alion.io/job/ai-acquisition-client-onboarding-concierge","json_url":"https://alion.io/job/ai-acquisition-client-onboarding-concierge.json","meta":{"generated_at":"2026-10-17T13:24:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669276},"rest":"https://alion.io/mcp/rest/get_company?id=669276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fai-acquisition-client-onboarding-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fai-acquisition-client-onboarding-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fai-acquisition-client-onboarding-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ai-acquisition-client-onboarding-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fai-acquisition-client-onboarding-concierge"}]}