{"id":3972318,"url":"https://alion.io/job/ai-digital-client-operations-coordinator","title":"Client Operations Coordinator","company":{"id":668872,"name":"AI Digital","domain":"aidigital.com","url":"https://alion.io/company/aidigital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:25:57Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T16:38:25Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Process & Systems Management\nMaintain and update client records, sales orders, and operational data in NetSuite, ensuring accuracy and consistency.\n\nPerform regular data quality checks and handle administrative updates that cannot be automated.\n\nOrganize and maintain client agreements, signed paperwork, and supporting documentation in Google Drive, following standardized documentation practices.\n\nCoordinate the collection, processing, and submission of client-related documentation, including Insertion Orders, Purchase Orders, and notarization requests.\n\nIdentify and suggest improvements to administrative workflows and documentation processes.\n\nClient & Financial Operations Support\nCoordinate billing-related inquiries between clients, Client Services, and Finance, including invoice disputes, prepayments, and outstanding payments.\n\nTrack open requests, follow up with relevant stakeholders, and ensure timely communication and resolution.\n\nMaintain accurate records of billing statuses and provide operational updates to Client Services leadership.\n\nSupport departmental expense and budget tracking, including software subscriptions, bonuses, and other operational expenditures.\n\nMaintain client tier information in NetSuite and coordinate related notifications across teams.\n\nRequirements\nPrevious experience in operations, administrative coordination, project coordination, or business support roles.\n\nProven ability to manage multiple operational workflows and high volumes of requests while maintaining accuracy and meeting deadlines.\n\nExcellent attention to detail, organizational skills, and ability to work independently.\n\nFluent English, with strong written and verbal communication skills.\n\nExperience working with business systems, operational databases, or tools used to manage client records and documentation.\n\nProficiency in Google Workspace and experience with task management platforms such as Asana, Jira, Monday.com, or similar tools.\n\nStrong communication and cross-functional coordination skills.\n\nComfortable working with invoices, financial documentation, and operational reporting.\n\nPrevious experience with CRM/ERP systems, particularly NetSuite, is a plus.\n\nExperience in digital advertising, marketing agencies, or other client-service environments is a plus.","description_format":"text","description_chars":2295,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-09T16:38:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":62,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T19:23:29Z"},"pay":null,"html_url":"https://alion.io/job/ai-digital-client-operations-coordinator","json_url":"https://alion.io/job/ai-digital-client-operations-coordinator.json","meta":{"generated_at":"2026-11-09T19:23:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668872},"rest":"https://alion.io/mcp/rest/get_company?id=668872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fai-digital-client-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fai-digital-client-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fai-digital-client-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ai-digital-client-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fai-digital-client-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3972318}},{"tool":"search_jobs","arguments":{"company":"aidigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3972318},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}